u003cpu003eu003cstrongu003e Job ID:u003c/strongu003e u003cspanu003e u003c/spanu003eu00a0u003cbru003eu003cstrongu003e Required Travelu003c/strongu003e :u003cspanu003e Minimalu003c/spanu003eu00a0u003cbru003eu003cstrongu003eu003cspanu003e Managerial - Nou003c/spanu003eu003c/strongu003eu003cbru003eu003cstrongu003e Location:u00a0u003cspan contenteditable="false"u003e Mexico-Guadalajara (AM)u003c/spanu003eu003c/strongu003eu00a0u003c/pu003eu003cdivu003eu003cdiv no-style=u0027padding: 10px 0px;border: 1px solid transparent;u0027u003eu003cdiv no-style=u0027font-size:20px;word-wrap: break-word;u0027u003eu003c H2 no-style=u0027font-size: 1em; margin: 0pxu0027u003eu003cbu003e Who are we?u003c/bu003eu003c/H2u003eu0026#13;u003c/divu003eu003cdivu003eu003cpu003e Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customersu2019 innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providersu2019 migration to the cloud, enable them to differentiate in the 5 G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.u003c/pu003eu003c/divu003eu003c/divu003eu003cdiv no-style=u0027padding: 10px 0px;border: 1px solid transparent;u0027u003eu003cdiv no-style=u0027font-size:20px;word-wrap: break-word;u0027u003eu003c H2 no-style=u0027font-size: 1em; margin: 0pxu0027u003eu003cbu003e In one sentenceu003c/bu003eu003c/H2u003eu0026#13;u003c/divu003eu003cdivu003eu003cpu003e Responsible for providing outstanding technical support to a integral customer base.u003c/pu003eu003cpu003e Keeps ownership for the resolution of complex technical problems, including debugging, simulations,



locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.u003c/pu003eu003c/divu003eu003c/divu003eu003cdiv no-style=u0027padding: 10px 0px;border: 1px solid transparent;u0027u003eu003cdiv no-style=u0027font-size:20px;word-wrap: break-word;u0027u003eu003c H2 no-style=u0027font-size: 1em; margin: 0pxu0027u003eu003cbu003e What will your job look like?u003c/bu003eu003c/H2u003eu0026#13;u003c/divu003eu003cdivu003eu003culu003eu003cliu003e Provide engineering expertise to fix, modify and engineer software solutions and configurations, to ensure that the product/solution performs within efficient design specifications.u003c/liu003eu003cliu003e Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.u003c/liu003eu003cliu003e Analyze production issues from the business and application/code perspective and outlines corrective actions.u003c/liu003eu003cliu003e Technical focal point with other teams to resolve cross product/solution issues.u003c/liu003eu003cliu003e Ownership and accountability of specific modules within an application and provide technical support and mentorship in problem resolution for complex issues.u003c/liu003eu003cliu003e Bring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools,



various innovations and techniques and the reuse of existing solutions.u003c/liu003eu003cliu003e Contribute in meeting various SLAu0026rsquo;s and critical metrics to guarantee that tasks are completed on time and the delivery timelines meet the quality targets of the organization.u003c/liu003eu003cliu003e Onboard new employees and train them on processes and collaboration with team members. Take active role in team building, including technical mentoring and knowledge transfer.u003c/liu003eu003cliu003e Partner with internal/external customers to improve the understanding of customer problems, and verifies that an appropriate resolution has been applied.u003c/liu003eu003c/ulu003eu003c/divu003eu003c/divu003eu003cdiv no-style=u0027padding: 10px 0px;border: 1px solid transparent;u0027u003eu003cdiv no-style=u0027font-size:20px;word-wrap: break-word;u0027u003eu003c H2 no-style=u0027font-size: 1em; margin: 0pxu0027u003eu003cbu003e All you need is...u003c/bu003eu003c/H2u003eu0026#13;u003c/divu003eu003cdivu003eu003culu003eu003cliu003e Bacheloru0026rsquo;s degree in Computer Science/Information Technology or equivalentu003c/liu003eu003cliu003e5 yearsu0026rsquo; experience as a Software Support Engineeru003c/liu003eu003c/ulu003eu003c/divu003eu003c/divu003eu003cdiv no-style=u0027padding: 10px 0px;border: 1px solid transparent;u0027u003eu003cdiv no-style=u0027font-size:20px;word-wrap: break-word;u0027u003eu003c H2 no-style=u0027font-size: 1em; margin: 0pxu0027u003eu003cbu003e Why you will love this job:u003c/bu003eu003c/H2u003eu0026#13;u003c/divu003eu003cdivu003eu003culu003eu003cliu003e Get a chance to gain valuable experience and wide knowledge of Software integrative systems!u003c/liu003eu003cliu003e Get the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise!u003c/liu003eu003c/ulu003eu003c/divu003eu003c/divu003eu003c/divu003eu003cpu003eu003cuu003eu003cstrongu003eu003ca

📌 Software support specialist (Chihuahua)
🏢 Amdocs
📍 Chihuahua