Job description
Sourcing & Attraction Design and execute sourcing strategies to attract high-volume candidates (job boards, social media, referrals, job fairs)
Manage postings on platforms such as Linked In, Indeed, OCC, Computrabajo, etc.
Build and maintain a talent pipeline for recurring contact center roles
Recruitment Process Conduct initial screening calls and video interviews
Apply psychometric and skills assessments relevant to customer service profiles
Evaluate soft skills such as communication, empathy, problem-solving, and stress tolerance
Coordinate and schedule interviews with hiring managers and operations leaders
Candidate Experience Ensure a positive and professional experience throughout the recruitment journey
Communicate clearly and timely with all candidates regarding process status
Represent the company's culture and employer brand during every interaction
Metrics & Reporting Track and report key recruiting KPIs: time-to-fill, time-to-hire, offer acceptance rate, attrition in early tenure
Analyze sourcing channel effectiveness and adjust strategies accordingly
Maintain accurate records in our internal systems (Buk, Notion, etc)
Stakeholder Management Partner with Operations to anticipate hiring needs
Align with Managers on profile requirements and headcount planning
Participate in calibration sessions to refine candidate selection criteria
Administration & Compliance Ensure all hiring documentation is complete and compliant with local labor regulations
Manage offer letters, background checks, and pre-employment requirements
Support onboarding coordination in collaboration with HR
Job requirements
Key Skills Required High-volume recruiting experience
Strong communication and interpersonal skills
Data-driven mindset
Ability to manage multiple requisitions simultaneously
Knowledge of contact center operations is a plus
Advanced English
All done!
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