Job Title: Healthcare Patient Specialist (Calling & Insurance Verification)
Mérida, Mexico (Onsite Hub) Salary: 16,000 – 22,000 MXN / month + Competitive Benefits Full-time | Monday – Friday (U. S. Business Hours) Fast-Track Hiring via Spark Hire
Are you a sharp, bilingual professional who loves interacting with people but also enjoys analytical, detail-oriented problem-solving?
Snapscale has been partnering with premium U. S. medical clinics since 2017. Our Mérida Delivery Center is expanding, and we are looking for versatile, high-caliber talent to take on a dynamic dual-focus role that sits at the center of U. S. healthcare operations.
The Dynamic of the Dual Role: This is not a repetitive, single-task job. Your day will be split between two critical skill sets:
1. Patient Care & Communications (Interpersonal Focus): • Act as the warm, professional voice of U. S. concierge medical clinics. • Handle inbound inquiries and conduct proactive outreach for patient scheduling, onboarding, and intake. • Overcome patient hesitations with empathy and clear,
confident communication.
2. Insurance Verification & VOB (Analytical Focus): • Call U. S. insurance networks directly to perform deep-dive Verification of Benefits (VOB). • Cross-reference complex coverage data, deductibles, and co-pays with absolute accuracy. • Update electronic medical records (EMR/EHR) and billing tracking systems without errors.
What You Get: • Stable, competitive monthly salary (16,000 – 22,000 MXN). • Premium paid training mapping out both patient psychology and U. S. insurance systems. • A collaborative, high-energy local office hub with performance-based hybrid/remote roadmaps after 12 months. • Genuine career scaling within a fast-growing international operations firm.
*Note: This is an administrative operations role. If you are seeking a clinical practitioner track (doctor, therapist), this position will not align with your goals.*