The role leads structured sales campaigns and translates strategic growth priorities into actionable commercial initiatives that increase market share and topline performance, while ensuring consistent, high-quality customer service delivery through standardized processes, strong technical capability, effective resource planning, and KPI-driven performance management.
Tasks / Responsibilities:
Leadership & People Management
• Lead and develop the LATAM Sales & Service team, providing both disciplinary and functional leadership • Build a high-performance culture focused on accountability, collaboration, safety, and continuous improvement • Drive workforce planning, talent development, and succession planning across the region • Conduct performance reviews and support the growth and development of direct reports
Sales Management • Own and drive sales growth and market expansion across LATAM, with full accountability for achieving defined revenue and profitability targets • Serve as the primary commercial lead for the region, personally managing customer relationships, originating opportunities, and closing business across the full portfolio of Molding Solutions products and services • Lead all commercial negotiations in alignment with company guidelines to secure sustainable, profitable business • Collaborate with cross-functional teams to develop and execute new business proposals and program launches • Monitor and report on sales performance, forecasts, and order intake to ensure transparency and alignment • Develop and execute regional sales strategies, marketing plans,



and targeted action plans to identify and capture growth opportunities • Build and scale the regional sales organization over time, establishing the structure, processes, and capabilities required to support sustained growth
Service Management • Oversee Field Service operations to ensure high-quality service delivery and customer satisfaction • Implement and maintain standardized service processes, including tracking and performance monitoring of service activities • Define and manage key performance indicators (e.g., utilization, response time, customer satisfaction, cost efficiency) • Support global initiatives by aligning regional service operations with company-wide processes, systems, and training standards
Qualifications & Experience:
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Technical background in injection molding, plastics processing, toolmaking, or a comparable field • Minimum +10 years of relevant industry experience; advanced technical or engineering qualification preferred • Proven leadership experience managing teams • Strong understanding of injection mold trials, hot runner systems, and tooling services • Business and systems proficiency (MS Office required, EPICOR and CAD preferred) • Strong analytical, problem-solving, and decision-making skills • Customer-oriented mindset with excellent stakeholder management capabilities • Proven ability to operate effectively in a general, matrix organization • Strong communication, feedback, and conflict-resolution skills • Willingness to travel approximately +50% • Open-minded, proactive, and enthusiastic approach to continuous improvement and global collaboration

📌 Sales & service director latm (Celaya)
🏢 Barnes
📍 Celaya