Plata
es una empresa de tecnología y servicios financieros digitales que busca convertirse en la primera opción de servicios financieros en el mercado mexicano que brinda a todos sus clientes soluciones financieras a través de la inclusión, la simplicidad, la conveniencia, la confianza y la seguridad.
Fue fundada en 2022 por ejecutivos e inversores que han creado algunas de las empresas y soluciones más innovadoras y exitosas en la industria de la banca digital en todo el mundo.
Position Objective:
Ensure operational stability, scalability, and performance of Mesa de Control by owning operational KPIs, resource prioritization, process governance, and cross-functional execution. Accountable for monthly service levels, operational risk control, and continuous improvement across multiple operational streams.
Main Responsabilities:
Own and manage Mesa de Control operational KPIs (SLA, backlog, rework, error rate, productivity, turnaround time) Ensure monthly delivery targets are met across teams/shifts Identify capacity gaps and reallocate resources accordingly Manage operational trade-offs between speed, quality, and risk
Ensure full compliance with approved procedures, regulatory requirements, and internal controls Monitor and mitigate operational risks impacting service levels or regulatory exposure Escalate structural risks and propose mitigation plans
Define and standardize operational procedures and documentation frameworks Oversee implementation of process updates across multiple teams Ensure consistency of execution across shifts and operational units
Lead initiatives aimed at reducing manual effort, increasing automation, and improving cost-efficiency Analyze productivity and operational cost drivers Drive structural process improvements with measurable impact
Drive operational improvement initiatives aimed at reducing manual effort, minimizing errors, and improving turnaround time




Act as operational owner in interactions with Product, Compliance, Risk, and Technology Translate regulatory and product requirements into operational execution plans Ensure operational readiness before launches and major process changes
Lead operational leads or senior specialists Contribute to hiring decisions, team structure design, and onboarding frameworks Develop internal capabilities and performance culture within Mesa
Job Profile:
Experience: 6+ years in operations, process management, or operational excellence roles Experience leading teams or operational leads Experience managing performance across multiple streams/shifts Experience in high-volume regulated environments
Leadership & Management: Experience managing team leads or indirect teams (20+ FTE indirect scope preferred) Experience managing operational capacity and prioritization Experience working with budgets or cost-impact decisions
Technical & Functional Skills: Strong operational KPI ownership (SLA, productivity, cost, quality) Advanced process governance and documentation skills Strong data-driven mindset Advanced Excel / Google Sheets Ability to analyze operational metrics and propose structural improvements
Soft Skills: Strong ownership of monthly results Structured decision-making under ambiguity Strong stakeholder influence skills Ability to balance risk, cost, and service level objectives
Nice to Have (Not Mandatory): Experience in fintech / banking / regulated industries Experience working directly with Compliance and regulatory frameworks SQL and dashboarding experience Experience leading operational launches or structural changes
Lo que ofrecemos:
Salario Base mensual $71,000.00
Oportunidades para crecer junto con la empresa e influir en el desarrollo de procesos.
20 días de vacaciones
Protegido de gastos médicos mayores.
Seguro de vida
Prestaciones de Ley
Bono de Wellness: $10,000
Bono de Education:$10,000
Tipo de jornada: ● Turno completo
Lugar de trabajo: Empleo presencial
#soporte

📌 Senior operations strategy manager (Tijuana)
🏢 en Plata Card
📍 Tijuana