Installing technical troubleshooting and
fixing desktops, printers, laptops and other computer
peripherals hardware problems as well as desktop applications.
•
Basic knowledge of enterprise LAN and WAN
setups and concepts. Ability to perform smart hand activity
under instruction -based activities at sites and from Remote Team.
•
Ability to lift / move computer equipment
weighing up to 50 Lbs.
•
Expert in desk side support and PC break/fix
including basic administration of Windows O/S and MAC OS.
•
Usage Knowledge of TCP/IP networking, DNS,
DHCP, VPN, and RDP.
•
Smart hand support for peripheral and
networking hardware, including, but not limited to:
•
monitors, keyboards, mice, printers, fax
machines, scanners, routers, wireless routers, switches,
firewalls, racks, cabinets, multi -
port data termination panels all under ‘Smart
Hands’ capa
bility.
•
Ability to troubleshoot issues with systems
and networks using good deductive reasoning skill and




troubleshooting & resolving issues related to end -user
network cabling.
Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
Knowledge
of popular operating systems, software
applications, and remote
connection systems: MS Windows, MS
office 365, Active Directory, SCCM,
DHCP, VPN and others.
Requirements
Excellent written and oral communications
skills with clients and management as well as people skills.
•
Ability to work with deadlines and complete
tasks on time. Takes proactive ownership and works with a sense
of urgency
• Bilingual
(English & Local B2)
Items Console cable for CISCO and Silver Peak Full Internet ready mobile, Noise Cancellation head sets Team Viewer, MS -Teams, Putty, Remote connection software, Admin Access of the Laptop , RJ45 port on Laptop •
Experience of ticketing tools (Service Now
/ Remedy etc.) additional advantage

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