Important Information
Experience: +6 years
Job Mode: Full-time
Work Mode:
Hybrid position to work 3 days a week at the Mexico City office.
ID: 19964
Responsibilities and Duties
•
Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1) •
Providing mentorship and guidance to junior team members to ensure successful resolution of issues •
Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms. •
Automate manual processes to increase efficiency and reduce risk. •
Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed. •
Work closely with the engineering team to drive resolution of client issues. •
participate in on-call rotations and respond to incidents as needed. •
Continuously improve processes and systems to increase reliability and reduce risk. •
Influence and suggest improvements on roadmap for enhancing Marquee client experience. •
Create documentation /runbooks and code snippets to share with clients and internal engineering teams
Key criteria: •
Must be comfortable coding in Java and or Python, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling. •
Must have a basic knowledge of UI and API integration. •
Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence. •




Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.
Mandatory Skills:
Java or any object-oriented programming language, Linux, SQL (between Linux and SQL, candidate should be strong in at least one of them)
Basic Qualifications (Required skills)
· Bachelor’s degree in information technology, Computer Information Systems, Computer Science, or a related field. · 3 to 5 years of work experience on SDLC/Devops, LINUX system platforms. · Good Linux Scripting/Development skills - JAVA, Python (any). · Good knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud. · Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins. · Knowledge of Devops dependencies - code review, builds, repositories, packages, distribution. · Knowledge of config management - chef, puppet, ansible and related languages. groovy, go, json, yml, ini (any) · Strong analytical and troubleshooting capabilities. · Excellent soft skills & Communication (Verbal and Written). · Must be willing to work in rotational shifts. · Ability to Multi task in high paced environment. · Problem Solver and To-Do attitude, ability to face technical challenges and drive solution.
Preferred Qualifications (Nice to have)
· Having worked in environment supporting 10000+ servers a plus. · Multiple Application Support Experience a plus. · ITIL and ITSM experience a plus. · General clients facing Support team experience a plus. · Able to work within a Global team, prior experience a plus. · Prior experience with Financial Institution a plus.

📌 production support engineer (java, sql, linux) (El Salto)
🏢 Encora
📍 El Salto