IT Support Specialist
Job Description:
The IT Support Specialist is an on‑site Tier 1 / Tier 1.5 support role responsible for delivering hands‑on, user‑focused technical support to office staff. This position goes beyond ticket intake and focuses on active problem solving, real‑time user assistance, and end‑to‑end resolution whenever possible. The role supports desktops, Microsoft 365 applications, Saa S systems, user access, and basic network connectivity, ensuring users are fully operational before escalating to Tier 2 or third‑party vendors when needed. All work is logged and tracked through the company’s IT service management system. Responsibilities
📌 Bilingual it support specialist (San Pedro Garza García)
🏢 Distro
📍 San Pedro Garza García
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