? We're Hiring: Contact Center Specialist | Guadalajara, Mexico Location: Guadalajara, Jalisco – Onsite Type: Full-time / Permanent Salary: $19,500 MXN + benefits above the law Annual performance bonus + relocation support may be availableWe're looking for a Contact Center Specialist to be the first point of contact for patients and healthcare consumers, delivering excellent service through inbound and outbound calls.What you'll do: Handle high-volume inbound calls professionally Schedule, reschedule, and cancel patient appointments? Verify patient and insurance information Document interactions in CRM/EHR systems? Resolve customer concerns and coordinate with healthcare teams Maintain patient confidentiality and follow privacy/HIPAA standards Meet quality, productivity, attendance,



and service-level goalsWhat we're looking for:University/college degree requiredCustomer service, contact center, healthcare, or patient access experience preferredExcellent communication and problem-solving skillsAbility to multitask across multiple computer applicationsHealthcare systems experience, such as Epic, is a plus Interested?
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📌 Call Center Agents (Jalisco)
🏢 Gracemark Solutions
📍 Jalisco