As an Order Management Agent, you will be responsible for overseeing the entire order process, from order placement to delivery. You will ensure that customers receive their orders accurately and on time, while maintaining a high level of customer satisfaction. Responsibilities:
Order Processing: Accurately enter and manage customer orders in the system. Customer Communication: Serve as the main point of contact for customers regarding order status, issues, and inquiries. Coordination: Work closely with the warehouse, logistics, and sales teams to ensure timely fulfillment of orders. Issue Resolution: Identify and resolve any issues or discrepancies with orders. Documentation: Maintain accurate records of customer interactions and transactions. Compliance: Ensure all orders comply with company policies and procedures.



Qualifications and Skills:
Bachelor’s degree in business administration, international business administration, finance or a related field 1-2 years of experience in order management, customer service, or a related field. Advanced English language Strong communication and organizational skills and the ability to multitask. Familiarity with order management systems and Microsoft Office Suite. Familiarity with healthcare, tech industries is preferable, not mandatory. Software Proficiency, SAP knowledge desirable Desirable key soft skills that are beneficial for this position:

📌 Order management agent (Xico)
🏢 Siemens
📍 Xico