Product Support Engineer (Java, Python, JavaScript)
Location: Argentina (Remote)
Working Hours: Must overlap with US Time Zones (EST/CST/PST)
Experience: 5-10 Years
Employment Type: Contractor
Pay Rate: USD 40/hour
Role Overview
We are seeking a highly skilled Product Support Engineer with strong experience in Java, Python, and JavaScript to support and enhance business-critical applications and integrations.
The idóneo candidate will have hands-on experience in application support, troubleshooting, automation development, API integrations, production incident management, and operational support in enterprise environments. Experience in Media & Entertainment, Broadcast, OTT, or Media Asset Management (MAM) platforms such as Evertz MediatorX is highly desirable but not mandatory.
Key Responsibilities
Application Support
Provide L2/L3 support for enterprise applications and integrated platforms.
Monitor production environments and proactively identify potential issues.
Troubleshoot application, workflow, integration, database, and API-related issues.
Perform root cause analysis (RCA) and implement corrective actions.
Manage incidents, service requests, change requests, and problem management activities.
Collaborate with engineering, operations, and business teams to resolve production issues.
Development & Automation
Develop and maintain automation tools, utilities, and scripts using:
Java
Python
JavaScript
Automate operational processes to improve efficiency and reliability.
Develop and support integrations using REST APIs and Web Services.
Contribute to application enhancements, bug fixes, and process improvements.
Integration & Platform Support




Support integrations with:
Enterprise Applications
APIs and Web Services
Databases
Cloud Platforms
Messaging Systems
Workflow Automation Tools
Third-Party Vendor Applications
Troubleshoot system integrations and data flow issues across platforms.
Operational Excellence
Participate in on-call support rotations.
Create and maintain SOPs, runbooks, and support documentation.
Drive continuous service improvement initiatives.
Support platform upgrades, deployments, patching, and release validation activities.
Required Technical Skills
Mandatory
Strong hands-on experience in:
Java
Python
JavaScript
Experience with REST APIs and Web Services
SQL and database troubleshooting
Linux/Unix fundamentals
Application support and production troubleshooting
Log analysis and performance troubleshooting
Incident Management and Problem Management experience
Experience supporting enterprise applications in production environments
Nice to Have
Experience with Media Asset Management (MAM) platforms
Experience with Evertz MediatorX
Broadcast, OTT, Streaming, or Digital Media industry experience
Content ingest, transcoding, playout, or media workflow knowledge
Preferred Skills
Splunk
Grafana
ELK Stack
Dynatrace
AppDynamics
Cloud Platforms (AWS, Azure, GCP)
Messaging and workflow orchestration tools
Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.
5+ years of experience in Application Support, Product Support, Production Support, or Platform Support.
Experience in Media & Entertainment, Broadcast, OTT, or Digital Media environments is a plus.

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