Orum
is making sales human again through conversations. We are an AI-driven, live conversation platform that accelerates sales teams by empowering salespeople to achieve more. Orum increases sales efficiency, speeds up pipeline growth, and lowers customer acquisition costs for various companies ranging in size from start-ups to large enterprises. Sales teams using Orum see consistent conversations, more meetings booked, and shorter rep ramp time - all while having fun and not burning out. We are beyond excited to hire an empowered, remote-first community to support Orum's next growth phase! Our Mission
is to accelerate sales teams by empowering salespeople to achieve more. Our Vision
is to be an iconic company that makes work more human, meaningful, and connected. The Customer Success Team’s Mission We exist to empower our customers to connect with their prospects—and each other—in a more personal, human way. We partner with customers to understand their business, proactively solve challenges, and fuel innovation and transformation using Orum. We’re here to make sure our customers don’t just use Orum—they thrive with it. As a
Senior Customer Success Manager , you’ll own the entire post-sale customer journey—from onboarding and adoption to expansion and renewals. Think of this role as part mentor, part strategist, part product expert, and always a trusted partner. You’ll work cross-functionally with Sales, Product, and Enablement to deeply understand your customers’ goals, design success plans, and ensure they’re continuously realizing value from Orum. Your success is measured by theirs—and you’re just as obsessed with outcomes as they are. Please keep reading... Did you know? Research indicates men often apply for jobs if they meet just 60% of the criteria, but women and other underrepresented groups usually wait until they check every box.



Let's change this pattern! If you see yourself fitting into this role, even without ticking all the boxes, we'd love to hear from you. At Orum, we value diverse perspectives and are excited to consider how your unique skills could contribute to our team's success. Salary:
OTE range is $700k - $900k MXN. We respect your time and don't intend to waste it. Key Responsibilities:
Become a strategic advisor for your customers by understanding their goals, success metrics, and growth initiatives Help customers unlock the full value of Orum through best practices, proactive guidance, and tailored solutions Build deep relationships with key stakeholders, including executives, across your accounts Identify risks early and rally internal teams to ensure successful outcomes Stay up-to-date on Orum’s product and help customers adopt new features with confidence Deliver consistent communication on customer health, goals, and progress Create internal and external documentation, including customer success stories, onboarding templates, and best practices Manage a portfolio of customers, driving retention and growth Must Have:
Based in Mexico (this role is not open to any other locations at this time) 5+ years of experience in a Customer Success role within a B2 B Saa S environment Proven success managing enterprise-level accounts and driving customer outcomes Excellent written and verbal communication skills in English Comfortable working independently and navigating ambiguity in a fast-moving environment Strong bias toward proactive execution and ownership over reactive support Hands-on experience with common customer success and sales tools (e.g., Salesforce, Gainsight, Zendesk, Hub Spot) Confident using data to drive conversations, measure success, and guide strategic decisions Deep understanding of customer lifecycle management, including onboarding, adoption, expansion, and renewal Core Working Hours: PT - ET hours Nice To Have

📌 Senior customer success manager (mex) (Isla Guadalupe)
🏢 Orum
📍 Isla Guadalupe