Client Success Manager (Remote) – Lion Head Digital

Type: Full Time | Remote

Base Salary: $30,000 – $32,000 yearly USD (DOE)

Before You Apply

We review every application closely. If you don’t meet all three of the following, please don’t apply:

3+ years of digital marketing experience in a client-facing role (agency preferred). Proven experience managing multiple client accounts and leading client communication. Strong organization, project management, and time management skills. Fluent English proficiency, both written and verbal

Who We Are

Lion Head Digital is a boutique agency exclusively serving criminal defense, personal injury, and family law firms across the U. S.

We don’t do vanity metrics — we deliver verified lead reporting, measurable results, and the kind of transparency that keeps clients for years. Nine years in, we’re building the most advanced law firm marketing system in the country.

The Role

As a Client Success Manager, you’ll be the primary point of contact between our internal team and our clients.

You’ll own client relationships end-to-end, managing communication, timelines, deliverables, and performance. This role requires someone who can balance client success, project management, and marketing insight while ensuring nothing falls through the cracks.

You're the One If You’re a confident communicator who can lead client conversations and build trust You thrive managing 25–30 clients without losing attention to detail You’re proactive, organized, and take full ownership of your accounts You stay calm under pressure and solve problems efficiently You’re a self-starter who pushes projects forward without constant oversight You enjoy fast-paced environments with multiple priorities

What You'll Own





Client Communication & Meetings Manage a book of 25–30 clients. Lead client meetings (kickoffs, reviews, strategy calls). Send meeting recaps, follow-ups, and ensure clear communication. Proactively manage expectations around timelines, deliverables, and performance.

Client Retention & Relationship Management Maintain a 98% client retention rate YOY Build strong, long-term client relationships Gather feedback and identify opportunities to improve processes and experience

Reporting & Analysis Run and review monthly reports (SEO, PPC, ROI) Present data-driven insights (cost per lead, channel performance, etc.) Share key highlights, wins, and opportunities with clients

Project Management Manage tasks and workflows in Click Up Assign and track deliverables across internal teams Ensure projects stay on track and meet deadlines

Collaboration Partner with SEO, Dev, Design, and leadership teams Align on strategy and execution Coordinate deliverables and feedback across stakeholders

Onboarding & Offboarding Lead onboarding for new clients, including kickoff calls and setup. Ensure proper access to tools (Google Analytics, GSC, etc.). Manage offboarding, including communication and feedback.

How We Measure Success Client retention rate (target: 98%+). Client satisfaction and relationship strength. On-time delivery of projects and campaigns. Clear,



proactive communication. Quality and accuracy of reporting. Ability to manage multiple accounts effectively.

Who You Are

Required Experience 3+ years in digital marketing (client-facing role preferred) Experience managing multiple client accounts Basic understanding of SEO and digital marketing metrics

Fluent English — written and spoken

Skills & Traits Strong communication and relationship-building skills. Excellent organization and project management abilities. Ability to multitask and prioritize effectively. Calm, solutions-oriented problem solver. High attention to detail and accountability. Ability to work independently and lead initiatives. Experience creating SOPs or improving processes. Leadership mindset and team collaboration skills.

How We Work

Our core values aren't posters on a wall — they guide every decision we make.

Never Settle — We chase mastery, not perfection. Always hungry, always improving. We Give a Damn — We show up, care deeply, and own outcomes for clients and teammates. Courageous Communication — Truth early, respect always. We don't hide problems or avoid tough conversations. Obsessed with Outcomes — Client results are our only scoreboard. When they grow, we grow.

Why Join Lion Head Digital?

We’re building the most advanced law firm marketing system in the country. At Lion Head Digital, you’ll own the fulfillment engine that drives client success and long-term growth. If you’re ready to lead teams, build scalable processes, and make client retention your mission, this role is for you.

Apply today to join a results-driven agency where your leadership directly impacts our clients and our future.

📌 Client success manager (México)
🏢 Lionhead Digital
📍 México