Job description

Sourcing & Attraction

- Design and execute sourcing strategies to attract high-volume candidates (job boards, social media, referrals, job fairs)

- Manage postings on platforms such as LinkedIn, Indeed, OCC, Computrabajo, etc.

- Build and maintain a talent pipeline for recurring contact center roles

Recruitment Process

- Conduct initial screening calls and video interviews

- Apply psychometric and skills assessments relevant to customer service profiles

- Evaluate soft skills such as communication, empathy, problem-solving, and stress tolerance

- Coordinate and schedule interviews with hiring managers and operations leaders

Candidate Experience

- Ensure a positive and professional experience throughout the recruitment journey

- Communicate clearly and timely with all candidates regarding process status

- Represent the company's culture and employer brand during every interaction

Metrics & Reporting

- Track and report key recruiting KPIs: time-to-fill, time-to-hire, offer acceptance rate, attrition in early tenure

- Analyze sourcing channel effectiveness and adjust strategies accordingly





- Maintain accurate records in our internal systems (Buk, Notion, etc)

Stakeholder Management

- Partner with Operations to anticipate hiring needs

- Align with Managers on profile requirements and headcount planning

- Participate in calibration sessions to refine candidate selection criteria

Administration & Compliance

- Ensure all hiring documentation is complete and compliant with local labor regulations

- Manage offer letters, background checks, and pre-employment requirements

- Support onboarding coordination in collaboration with HR

Job requirements

Key Skills Required

- High-volume recruiting experience

- Strong communication and interpersonal skills

- Data-driven mindset

- Ability to manage multiple requisitions simultaneously

- Knowledge of contact center operations is a plus

- Advanced English

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