Execute routine maintenance, validation, and support tasks for Epic healthcare applications under supervision Assist with test execution, ticket updates, documentation, and basic application troubleshooting Support scheduled upgrades, onboarding activities, and security or access-related requests within provider or payer workflows Participate in department build support or payer-platform support activities as assigned Document work clearly in Jira, knowledge articles, test evidence, and support records Incorporate coaching from experienced professionals into daily tasks and participate in structured onboarding Requirements Entry-level role for candidates with at least 0-2 years of relevant experience, including exposure to application support or healthcare technology Basic proficiency with Jira or similar ticketing and documentation tools Familiarity with healthcare application support or enterprise technology environments Understanding of software testing principles and validation processes Exposure to Epic terminology, workflows, or healthcare IT concepts Ability to follow structured procedures and document technical work accurately Experience with Epic modules such as Ambulatory, Healthy Planet, My Chart, Cadence, or Prelude preferred Exposure to payer-platform workflows including claims, enrollment, or care management preferred Familiarity with security, privacy,



or compliance requirements in healthcare technology preferred Basic knowledge of SQL or data querying for support and validation tasks preferred Experience with software testing or systems analysis in healthcare settings preferred Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field desired Interest in pursuing Epic certification or training based on performance and eligibility Completion of healthcare orientation or Epic terminology education preferred Comfortable working U. S. business hours Committed to long-term specialization in Epic healthcare technology Core Competencies Demonstrates foundational knowledge in Epic healthcare applications and application support, with a focus on software testing principles and validation processes.
Proficient in using Jira for documentation and ticketing, while adhering to healthcare compliance and security standards.
Highest-signal resume keywords Epic Application Support Jira Documentation Software Testing Principles SQL Data Querying Healthcare IT Concepts ATS Optimization Keywords Hard Skills Epic Modules Basic SQL Software Testing Application Troubleshooting Validation Processes Soft Skills Attention to Detail Ability to Follow Procedures Coaching and Learning Certifications & Qualifications Epic Certification Industry Keywords Healthcare Application Support Payer-Platform Workflows Security and Privacy Compliance Claims Management Enrollment Processes Tools & Technologies Jira Healthcare Technology #J-*****-Ljbffr

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