We're Hiring: Bilingual Customer Service Representative (Healthcare)
Location:Remote – Mexico
⏰Schedule:Monday to Friday (Fixed shift – 40 hours/week)Permanent PositionAbout the Role
Are you passionate about helping people and fluent in both English and Spanish?
Join a dynamic healthcare organization as aBilingual Customer Service Representativeand be the voice that supports patients with their billing, insurance, and payment concerns.
You'll use multiple systems and tools to delivertop-tier serviceto callers in a fast-paced, high-volume environment.This isn't a sales role—it's all aboutcompassion, problem-solving, and clarityin communication.What You'll Do
Handle incoming calls related to medical billing, insurance, EOBs, and payment plans
Explain billing details, coverage terms, and processes in a clear, professional manner
Use multiple internal systems to investigate and resolve issues
Collaborate with other departments to address denials, missing payments, or attorney requests
Ensure all documentation is accurate and thorough
✨ Take on special projects and tasks as needed✅Who We're Looking For
Education & Experience
High school diploma or GED required (Bachelor's degree a plus)
Minimum 2 years of customer service experiencein a high-volume setting
Call center experience ismandatory
Healthcare experience ismandatoryTools & Technical Skills
Comfortable using spreadsheets, databases, and word processing tools
Knowledge of insurance plans, EOBs, ICD-10 and CPT codes is astrong plus
Ability to learn and navigate internal systems quicklyLanguage & Soft Skills
Native-level English proficiency and fluent Spanish(both spoken and written)
Excellent written and verbal communication skills
Great attention to detail and organizational ability
Strong time management and problem-solving skills
Ability to handle sensitive information with professionalismSalary:
Payroll:16,000 MXN gross/month
Direct Contractor:20,000 MXN net/monthJoin Us!
If you're ready to make a difference in healthcare customer service while growing your career remotely, we'd love to hear from you!
Bring your bilingual skills, empathy, and attention to detail to a role where you can truly help people every day.