**Role Overview**The Workplace IT on-site team member addresses all incidents, tasks, and requests assigned to him/her promptly and efficiently.
**Job Responsibilities- Provides technical support for Infrastructure items and NXP devices within a defined scope.
(i.e., data centers, telecommunication rooms, telephony, and PCs)- Perform technical activities related to PC lifecycle (Image, configure, deliver, refresh, and retire)- Help Personal Computer users troubleshoot problems and perform corrective actions for hardware and software.
- Collaborate with other IT team members when the problem is beyond his/her capabilities or scope of work.
- Provide a positive customer experience while addressing client issues, concerns, or questions.
- Collaborate on administrative activities on-site, such as running inventory, managing stock levels, ordering devices, and following disposal procedures.




**Technical skills**- 3 + years of experience in IT on-site support activities.
- Advanced knowledge of:- Windows-based computers (Imaging, upgrading, troubleshooting, and repairing)- Authentication services- IT Management Systems (i.e., ServiceNow)- General knowledge of:- Datacenters and telecommunication infrastructure- Fixed telephony systems- Network Infrastructure**Soft skills**- Good verbal communication skills to explain technical problems and solutions to non-technical people.
- Patience, Empathy, and Understanding of problems and concerns of non-technical clients.
- Positive vocabulary and kind avoidance of political, religious, or other socially controversial topics- Friendly, cordial, and professional attitude**Notes**:- The job requires 100% On-Site presence during business hours.

📌 It Support Specialist (Guadalajara)
🏢 Nxp Semiconductors
📍 Guadalajara