About the RoleWe're looking for someone to own the customer journey after the sale — onboarding, training, follow-ups, and making sure clients get real value from our software.You'll work closely with sales, product, accounting, and leadership to build and run the processes that keep customers successful and renewingWhat You'll DoDirect the onboarding process for new customers — training, setup, early check-insRun regular follow-ups to catch and solve problems before customers churn.Coordinate across teams when issues come up and make sure the right people are involvedBuild and improve workflows — not just follow a checklist, but make it betterFollow through until issues are resolved and nothing falls through the cracksReport what's working, what's not,



and what needs attentionRequirementsWhat you areYou have experience coordinating people, processes, or projects across different teamsYou don't wait to be told what to do — you spot gaps, ask questions, and move things forwardYou naturally look for what's missing: the question nobody asked, the person who needs to be involved, or the issue that could become a bigger problemYou're methodical, organized, and strong at following throughYou have excellent written and spoken EnglishYour career shows stability and a genuine interest in this type of workBenefitsWe offer:Open to candidates in Latin America or EuropeSalary: $****–$**** USD/month (based on experience)100% Remote

📌 Client Success & Process Coordinator (Xico)
🏢 Smart Apartment Data
📍 Xico