Introduction**At IBM, work is more than a job - it's a calling**: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most challenging problems?
If so, lets talk.Your Role and ResponsibilitiesLead and motivate a team of customer support representatives.Ensure all customer inquiries are resolved efficiently and effectivelyCultivate a positive and productive team environmentMaintain high quality customer service standards through coaching and performance evaluationsAnalyze call metrics and identify areas of improvementDevelop and implement strategies to streamline processes and enhance customer experienceManages work schedules and evening and weekend operationsParticipates on new system implementationsRequired Technical and Professional ExpertiseProven experience of 3+ years as a call center supervisor or Junior managerDemostrated leadership and coaching skillsAbility to lead by performance.Understanding of call center metricsExcellent Communication skillsFlexibility to work on different shifts as well as weekends and holidaysStrong analytical skillsAbility to communicate to all levels of the organizationStrong presentation skillsPreferred Technical and Professional Expertise5+ years as leader of Call Center OperationsCollege degree preferredPrior Expeience on Energy/utilities IndustryAbout Business UnitIBM Consulting is IBM's consulting and general professional services business, with market leading capabilities in business and technology transformation.With deep expertise in many industries, we offer strategy, experience, technology,



and operations services to many of the most innovative and valuable companies in the world.Our people are focused on accelerating our clients' businesses through the power of collaboration.We believe in the power of technology responsibly used to help people, partners and the planet.Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.Are you ready to be an IBMer?
Restlessly reinventing since ****, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain.Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

📌 Supervisor Position Call Center (Guadalajara)
🏢 IBM
📍 Guadalajara