Trainer**Trainer**TTEC is seeking a seasoned Trainer to join our Customer Management Services team!
Every day, we interact with 3/5 million customers, providing support in in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels.The Learning and Development team prepares our associates for those interactions & coaches them to reach for amazing!
**What you'll be doing**:Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings.L&LD; Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards.
**What you'll bring to us**:- Achieve 100% of training completion goals.
- Learn key business objectives, timeframes, and requirements associated with each training goal and class.
- Understand and Improve the key success metrics associated with training goals.
- Deliver excellent customer service and communication.
- Escalate training issues as appropriate**What skills you'll need**:- Background in training and/or adult learning- Strong understanding of TTEC 's business, core values,



and goals- High customer service orientation- Great interpersonal skills in dealing with a diverse population- Strong coaching shills- Strong attention to detail and desire to follow procedures- Call center experience**Who We Are**:Our Care organization utilizes an integrated platform of people, process, and technology leveraging more than 30 years of best practices to build customer value.Simply put, our Care team has a legacy of success.The Senior Project Manager is a key part of this team, and will impact our integral operation as part of a world class team of professionals.
**What We Offer**:**Lead Everyday**w**Do the Right Thing**w**Reach for Amazing**w**Seek First to Understand**w**Act as One**w**Live life Passionately****Notice to external Recruiters and Recruitment Agencies**: TTEC does not accept unsolicited headhunter and agency resumes.Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee.TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.
**Primary Location**: : MX-DF-Mexico DF

📌 Trainer (Xico)
🏢 TTEC
📍 Xico