**Job Summary**This Service Deliver Manager will work on complex problems where the analysis of situations or data requires an in-depth evaluation of multiple factors.Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.Acts as an expert providing direction and guidance to process improvements and establishing policies.Frequently represents the organization to external customers/clients.Exercises significant independent judgment within broadly defined policies and practices to determine the best method for accomplishing work and achieving objectives.May provide mentoring and guidance to lower-level employees.
**Responsibilities**- Leads and develops product support or solution portfolio planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
- Represents services on product or solution portfolio core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
- **_ Monitors services performance, identifies performance gaps, and takes necessary actions to prevent escalations_**.
**:- **_ Performs proactive and recovery business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements_**_._- **_ Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions,



or programs and associated processes to meet emerging customer/market needs and fuel profitable growth._**:- **_ Responsible for revenue and margin contribution for a set of (more than one) solutions or services through cost analysis and reduction initiatives._**:- Provide leadership in the development, and execution of the HP Services Vision - helping customers transform their business and derive measurable business value from their IT investment.
- **_ Utilizes technical and business skills to lead complex cross- functional activities that have a high impact on the services business._**:- **_ Expert on creating strong bonds and keeping aligned with stakeholders and partner functions._**:- Enjoys providing mentoring and guidance to peers and lower-level employees.
**Education & Experience** Recommended**- Bachelor's degree, preferably with a master's degree relevant to Services.
- 7 to 10 years of service and support experience.
- Advanced experience in several of the related disciplines of delivery, solution architecting or business planning prior to taking business management role.
**Knowledge & Skills**- Track record of successful services operation management and prevention of escalations.
- Prior experience working face-to-face with HP T1 General customers in the services industry.
- In-depth and broad knowledge of company organization, functions, culture, HPS services portfolio, routes to markets, and end to end processes.




- Process improvement with demonstrated results.
- Highly developed problem-solving abilities.
- Demonstrated ability to lead and inspire teams, develop relationships across organizations and accomplish goals under pressure situations.Strong skills in exercising independent judgment.
- Ability to correctly design reports and interpret their output.
- Highly developed project/ program management and change management skills.Solid understanding of business planning methods and business acumen.
- Excellent presentation skills.Highly developed negotiation/ influencing skills.
- Minimum of 8 years of experience managing MPS processes and tools.
- Problem detection and analysis of root cause with strong experience in creating improvements to promote sustainable improvement, minimum 3 years.
- High-level organization, project management, sense of urgency, and attention to detail skill set.
- Excellent communication skills to handle difficult conversations with demanding customers in English.
- Solid Excel skills and knowledge of MPS service tools (e.g. DCC, CDAX, Dart, Fleet Ops, SharePoint)- Understand the leasing concept and HP processes (Buy out, early terminations, and returns)- In-depth knowledge of company organization and policies, HP's services offerings, end-to-end processes, tools, and routes to market.
- Experience in engaging and delivering services in the LATAM region is a big plus**Preferred**- Knowledge of HP Printing products.
- PMP and L6s certified and practitioner.
- Process improvement with demonstrated results.
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📌 Service Delivery Manager (San Pedro Tlaquepaque)
🏢 Hewlett Packard
📍 San Pedro Tlaquepaque