_**Remote - Must live in Monterrey, N.L.**_**Cover Desk Mexico** is looking for bilingual professionals in Monterrey to support U.S. insurance agencies as Virtual Assistants.If you enjoy helping customers, working in a professional environment, and using your English skills daily, we would love to hear from you.
- Work from home- Monday - Friday schedule (weekends off)- Monthly pay: $17,350 - $17,860 MXN (before taxes) + bonus eligibility⸻**What You'll Get**- Full-time position (40 hours per week)- Monday-Friday schedule — weekends off- Competitive monthly pay: $17,350-$17,860 MXN- Monthly Internet & Electricity Work-From-Home allowance- One-time ergonomic chair benefit- Paid training- Company-issued computer and equipment- Vacation days + 8 U.S. holidays- Vacation premium & Aguinaldo- Full benefits under Mexican Labor Law⸻**What You'll Do**As a Bilingual Customer Service Representative / Virtual Assistant, you will support a U.S.based insurance agency by providing excellent customer service and administrative support.
**Your responsibilities will include**:- Handling inbound calls from U.S. insurance customers- Assisting with customer service requests and basic policy support- Transferring calls to licensed agents when necessary- Supporting back-office tasks and documentation- Using multiple systems and tools to assist customers- Collaborating with U.S.based teams⸻**Who We're Looking For**We are looking for motivated bilingual professionals who:- Communicate confidently in English and Spanish- Enjoy helping customers and solving problems- Are comfortable multitasking in a fast-paced environment- Have a positive attitude and strong teamwork skills⸻**Role Requirements**- **Bachelor's degree (REQUIRED)**:- at least 3 years of experience (BPO, customer service, or insurance preferred)- **Strong English communication skills (spoken and written)**:- **Stable high-speed internet (50 Mbps or higher)**:- Backup internet recommended- Reliable electricity and personal mobile phone- Private and quiet workspace at home- Must reside in the Monterrey metropolitan area- Available for immediate hiring⸻**Languages**- English (required)- Spanish (required)**Ready to grow your career with a company that values your skills and celebrates your success?
****Join Cover Desk Mexico today!
**Pay: $17,****** - $17,****** per monthApplication Question(s):- Do you have at least 50 mbps high speed internet at home?
- Have you been referred by a current Cover Desk employee?
if Yes, Please indicate the name.
- Do you have an American social security number, American visa, or a green card?
- Are you located in Monterrey, N. L.
?If not, Which city are you from?
- Do you have experience in insurance, customer service, or call centers?
- Please provide 2-3 references person from your previous job:Name:Position:Contact no.
:**Education**:- Bachelor's (preferred)Work Location: Remote

📌 Monterrey Residence Only - Bilingual Customer Service Representative (Wfh - Insurance Support)
🏢 Cover Desk Mexico
📍 Monterrey