**Summary**:The Demand Planning & Optimization Manager will be responsible for supporting end-to-end tactical planning & execution processes within Marketing Operations, as well as providing key inputs & management for the TACTPlan product.
(TACTPlan is single source of truth web platform facilitating the planning & execution of tactics and scopes across the Integrated Marketing Organization).
This role requires strong collaboration with various cross-functional teams—incl.Product Management, and extended Marketing Operations including production, Procurement, Finance, and Marketing Strategy—to facilitate implementation of Demand Management operations/process and evolve the TACTPlan product to support the Demand Management goals.This role will have responsibilities to develop & lead training & communications around TACTPlan product (releases, office hrs, etc.), along with providing key support in driving onshore non-technical needs to facilitate process & platform.The Demand Operations Manager will be responsible for new user facilitation, establishing/updating products and metadata in TACTPlan platform, adhoc data/reporting collection for stakeholders, and providing support & key inputs to facilitate enhancements to planning/execution process as well as TACTPlan functionality & enablement.
**About the Role**:**#LI-Hybrid****Location**: Mexico City**Key Responsibilities**- Ensure consistent implementation of process workstreams supporting Demand Management operations & TACTPlan product across various stakeholders (internal & external).
- Manage and oversee all non-technical/product specific tickets pertaining to user access, query resolution, feature request intake, training & support of TACTPlan product use.




- Responsible for new user management & onboarding to TACTPlan platform.
- Responsible for managing Brand/Product details within TACTPlan platform (new/existing Products, Indications, Strategic Imperatives, etc.).
- Develop & maintain resources & support library within TACTPlan.
- Participate in strategic planning sessions w/ cross-functional stakeholders to understand their needs and collect detailed functional & business requirements for implementation into TACTPlan.
- Partner with Product Team to drive evolution of TACTPlan features & roadmap, providing key inputs in discovery from internal stakeholders, participating in design, discovery, testing, and ultimately training & rollout.
- Develop concise and robust training & communication materials and execute engaging training sessions for various stakeholders.
- Provide support as needed for various Demand Management operations needs across IMO and other groups.
- Intake and triage adhoc requests for data & insights for various groups.
- Facilitate & support the maintenance & optimization (ongoing) of Delivery Catalog for fixed asset pricing within IMO and potential other groups within NVS organization.
- Provide key inputs in helping to develop and refine E2E tactical planning & execution process within IMO.
- Drive (in coordination w/ Demand Operations Lead)



Office Hours for Demand Management processes & TACTPlan product functionality.
**Education**- Bachelor's degree- Advanced English Proficiency**Experience**- Minimum of 5-7+ years of experience in marketing, project management, marketing operations or marketing technology/product development.
- Proven track record of successful project management and process implementation.
- Exposure or experience to Agile/Kanban processes.
- Strong communication and leadership skills.
- Experience with project management software tools like MS Project, Jira, Trello or similar platforms.
- Past work reflects a track record of operational excellence including operational metrics and accountability- Experience in a PMO/operations or procurement background within the pharmaceutical marketing industry.
**Skills**- Demonstrated training and communications skillset for large audiences- Proven track record of collaboration with cross-functional teams, particularly experience w/ Technology & Product teams- Agile project management- Knowledge of pharma marketing creative & strategic deliverables, and SOW/scoping process is a must- Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage**Commitment to Inclusion**Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.DivisionUSBusiness UnitUniversal Hierarchy NodeLocationMexicoSiteINSURGENTESCompany / Legal EntityMX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.Functional AreaMarketingJob TypeFull timeEmployment TypeRegularShift WorkNo**Ajustes de accesibilidad**:

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