**Summary**:Job Description Summary- Responsible for the independent delivery of profound administrative services in a local and a integral context.Ensure service levels are delivered in line with site requirements.
**About the Role**:DescriptionYour responsibilities will include, but are not limited to:- Review source documents such as faxed patient service request forms- Accurate and timely data entry of source documents (within key performance indicators)- Held accountable to departmental metrics as designed- Review source documents for Potential Adverse Event identification and reporting- Follows quality control processes to ensure data integrity; flags trends and communicates insights with supervisor- Participates in activities that improve department operations and/or support to the department for quality improvements- Other special projects as assignedWhat you'll bring to the role:- Education: High school diploma required- Travel requirements: No travel requirements.Role is office-based in Mexico City.
- Proximity and ability to commute to work onsite in torre Aleph, as this is a hibrid working model.3 days in office, 2 days at home.
- When working from home, a quiet dedicated space with internet/WiFi service or the ability to ob-tain such service (Novartis offers a subsidy to partially cover the cost of this technology)



where the employee can work without interruptionRequired Experience:- 1-2 years of general office experience or equivalent training- Minimum of 1 year of data entry/computer experience in an office or healthcare related environment- Network computer system and personal computer proficiency; office copier, scanner, FAX machine, miscellaneous office equipment.
- Strong verbal and written communication skills, attention to detail, and interpersonal skills.
- Proficient in MS Outlook and basic MS Office tools (Word)Preferred Experience:- Post-secondary education (certificate program, Associate's degree)- Experience working with Salesforce CRM- Familiarity with HIPAA regulations and handling Protected Health Information- Medical office experience and familiarity with medical terminology- Proficient in English reading and writing (Equivalent to C1 - C2 certificate)DivisionUSBusiness UnitInnovative MedicinesLocationMexicoSiteINSURGENTESCompany / Legal EntityMX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.Functional AreaFacilities & AdministrationJob TypeFull timeEmployment TypeRegularShift WorkNo**Accessibility and accommodation**:Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

📌 Intake Specialist (Xico)
🏢 Novartis
📍 Xico