The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:- Update help content used by Knowledge Hub end users to service client inquires, as needed- Execute work assigned, including annual review certification and change requests- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval- Conduct needs assessment and update content or develop content related solutions according to business requirements- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes- Monitor work progression ensuring completion of assignments by requested due date- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.




**Qualifications**:- 0-2 years relevant experience- Proficient in Microsoft Office- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements- Self-motivated and detail oriented- Proven organization and time management skills- Demonstrated problem-solving and decision-making skills- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.
- Gestión de Quejas y Preocupaciones con todas las divisiones y áreas Centrales.
- Seguimiento a reportería BAU- Capacidad de Análisis para identificar causa raíz- Seguimiento con coordinadores y asesores, para la entrega de plan de acciones- Generación de reportes diarios, semanales de quejas NPS y cálculos de score card- Recolección de información para el monitoreo de líneas de MCA.
- Manejo Efectivo de tiempo, Autogestión- Proactivo- Iniciativa- Compromiso- Trabajo en Equipo- Capacidad de Resolución de problemas- Análisis de Verbalizaciones para identificar para identificar procesos de Mejora.
- Elaboración de presentaciones en Power point y manejo ExcelACTUARIO ROBERTO MEDELLIN NO. 800 SANTA FE CIUDAD DE MEXICO.3
DIAS PRESENCIALES 9 A 7PM / 2 HOME OFFICEDISPONIBILIDAD DE VISITAS A SUCURSAL**Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- **Most Relevant Skills**Please see the requirements listed above.
- **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.
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📌 Banamex- Ops Sup Analyst 2Ciudad De Mexico (Xico)
🏢 Citi
📍 Xico