Eaton's Corporate Sector division is currently seeking a Call Center Agent.
**What you'll do**:**Job Summary**We are seeking a Call Center Agent to join our Eaton Care team, based at our Queretaro corporates offices.This role is responsible to provide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton's manufacturing plants and warehouses.At Eaton, we believe that making what matters work requires the passion of every employee around the world.We foster an environment where creativity, invention, and discovery become reality every day.This role is idóneo for those seeking a balance between life and work, including individuals with diverse backgrounds and experiences.We welcome people with disabilities and those with gaps in their curriculum, creating a workplace where everyone can reach their full potential—and help us reach ours.
**Responsibilities**:A.
Fulfill order management related activities for distributorsC.
Identify and implement process improvementsD.
Maintain daily usage of the Customer 360 toolE.
Change notice managementF.
Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectationsG.
Ability to handle high-pressure, fast-paced environment requiring diligence to detailH.




Proven analytical and critical thinking skillsI.
Ability to constructively manage conflicts and discrepancies towards positive resolutionJ.
Prioritizing customer demand to assist with improved product flowK.
Work with finance team to resolve customer credit requestsLI-KL1**Qualifications**:**Education level required**- Bachelor's degree necessary.
**Years and area of experience required**- Minimum customer interaction experience (3 years)**Technical knowledge**- Knowledge of CRM software and SAP- Strong listen, written and verbal communication skills- Desirable knowledge of Vista, VOTW and Mentor software- High Ability to speak, write, and read English - Fully bilingual**Skills**:**Soft skills**- Drive for results- Makes Decisions & Solves Problems- Demonstrates a Collaborative Style- Promotes and Champions Change- Business Acumen- Pursues personal developmentWe are committed to ensuring equal employment opportunities for job applicants and employees.Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

📌 Call Center Agent (Santiago de Querétaro)
🏢 EATON
📍 Santiago de Querétaro