We’re Hiring: Contact Center Specialist | Guadalajara, Mexico Location: Guadalajara, Jalisco – Onsite Type: Full-time / Permanent Salary: $19,500 MXN benefits above the law Annual performance bonus relocation support may be available We’re looking for a Contact Center Specialist to be the first point of contact for patients and healthcare consumers, delivering excellent service through inbound and outbound calls. What you’ll do: Handle high-volume inbound calls professionally Schedule, reschedule, and cancel patient appointments Verify patient and insurance information Document interactions in CRM/EHR systems Resolve customer concerns and coordinate with healthcare teams Maintain patient confidentiality and follow privacy/HIPAA standards Meet quality, productivity, attendance,



and service-level goals What we’re looking for: University/college degree required Customer service, contact center, healthcare, or patient access experience preferred Excellent communication and problem-solving skills Ability to multitask across multiple computer applications Healthcare systems experience, such as Epic , is a plus Interested? Apply now or send me your CV to learn more! Hiring ContactCenter CallCenter CustomerService HealthcareJobs Guadalajara MexicoJobs CustomerCare Healthcare HiringMexico JobsInMexico

📌 Call Center Agents (Ciudad de México)
🏢 Gracemark Solutions
📍 Ciudad de México