We are looking for a **Senior Director - iOPS LATAM** to lead the delivery and transformation of planning, supply chain, and customer service operations across the LATAM region for a major global organization.This is a key leadership role with responsibility for driving operational excellence, transformation, and client value.
**Key Resposabilities & Qualifications**:**Responsibilities**:- Lead the delivery and transformation of integrated operations (planning, supply chain, and customer service) across LATAM- Partner with regional and global leadership teams to drive business outcomes and transformation initiatives- Ensure successful transition and delivery of services aligned with contractual agreements and business expectations- Drive value creation through continuous improvement, innovation, and operational efficiency- Own the LATAM P&L; for the iOPS operations- Lead and motivate high-performing teams across multiple countries- Collaborate across regions to ensure integrated operations and strong partnerships- Support contract management activities, including negotiations, amendments, SOWs, and work orders- Ensure compliance with contractual obligations and service delivery standards- Engage with finance, legal,



and cross-functional teams to maximize value delivery- Oversee reporting, performance tracking, and gain-share validation- Drive large-scale transformation programs and ensure delivery within scope, timeline, and quality**Qualifications & Experience**:- 15+ years of leadership experience in Consumer Products, Retail, Consulting, or Business Services- Strong background in supply chain, planning, and/or commercial operations within CPG- Proven experience leading large-scale transformation programs with multiple stakeholders- Experience managing large teams (500+ FTEs) in complex, integral environments- Strong experience working across the Americas and in multicultural settings- Ability to operate effectively at C-suite level and influence senior stakeholders- Experience managing complex contracts (consulting, outsourcing, or IT services)- Strong negotiation, problem-solving, and decision-making skills- Excellent communication and presentation skills in English**Key Competencies**:- Strategic leadership and team management- Stakeholder management and executive communication- Operational excellence and continuous improvement- Innovation and critical thinking- Ability to manage complexity and drive results

📌 Principal Service Delivery Manager (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes