Job Category: Servicios al Huésped, Operaciones y Recepción

Job Description:

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Concierge , you don't just perform the daily operations of the concierge desk - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities:

Here's what you'll do during a typical day:

- Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
- Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
- Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
- Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests
- Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs

Qualifications:

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:





- Previous experience in a concierge or guest service role.
- Excellent communication and interpersonal skills, focusing on providing exceptional guest service.
- In-depth knowledge of local attractions, restaurants, and events.
- Proficiency in English; additional languages are a plus.
- Ability to work flexible hours, including weekends, and holidays.
- Familiarity with hotel property management systems (PMS) and concierge software is preferred.

About Us:

Únete a una cultura laboral galardonada

En Hilton, no solo ofrecemos experiencias excepcionales a nuestros huéspedes, sino que también creamos un lugar de trabajo excepcional para los miembros del equipo que lo hacen posible.

Como líder mundial en hotelería, hemos recibido a más de 3 mil millones de huéspedes en todo el mundo, manteniéndonos fieles a nuestra visión fundacional: llenar la tierra con la luz y la calidez de la hospitalidad.

Nuestra galardonada cultura nos ha hecho merecedores de repetidos reconocimientos en la lista de los Mejores Lugares para Trabajar del Mundo de Great Place to Work y Fortune. Con nuestra colección de y el compromiso de toda la empresa de brindar la mejor estadía a cada huésped, estamos estableciendo nuevos estándares para el futuro de los viajes.

Ya sea que esté comenzando su carrera o explorando algo nuevo, Hilton lo acompaña en cada paso del camino. Venga por el trabajo, quédese por la carrera y ayúdenos a hacer que cada estadía sea un poco más mágica.

¿Le interesa la vida en Hilton? Explore nuestro para descubrir por qué somos más que un excelente lugar para hospedarse: somos un sobresaliente lugar para trabajar.

📌 Concierge (Puerto Vallarta)
🏢 Hilton
📍 Puerto Vallarta