- Knowledge of Android, iOS, and Windows systems
- Basic IT skills
- Preferible Salesform or Zendesk experience.
- Troubleshooting skills
- Problem-solving skills
- Fluent English language (Conversational & grammar)
- Ticket & call handling

- Customer Support experience (Project is business to Business, not talking to end users)
- Monday to Friday, must have some flexibility to cover other agents since this is the Backup position
- Mon-Friday on office hours
- Telephone and Email Support Agent (Engineer/Technical Support)
- We are seeking a skilled support agent with strong technical knowledge and excellent communication skills to join our team. This role involves providing business-to-business support via phone and email, primarily assisting clients with technical inquiries.
- Key Responsibilities:




- Handle support tickets and inbound calls effectively
- Troubleshoot technical issues related to Android, iOS, and Windows systems
- Provide clear, professional communication in English (both conversational and grammar)
- Maintain a high level of customer service in a B2B environment
- Required Skills & Experience:
- Knowledge of Google Office
- Preferably experience with Salesforce or Zendesk
- Basic IT skills and troubleshooting experience
- Strong problem-solving abilities

Job Types: Full-time, Permanent

Pay: $18,000.00 - $20,000.00 per month

Work Location: Hybrid remote in Marquis, 32610 Juárez, Chih

📌 Technical Support- Engineer (Truncated career) Business To Business CSR (JRZ)
🏢 Infolink Exp
📍 Ciudad Juárez