NorthStar Moving Company, an award-winning industry leader, is seeking a proactive and highly reliable IT Support Technician to join our IT department. Supporting a diverse, fast-paced workforce across California, Arizona, and Texas, we require a detail-oriented professional who takes full ownership of their tasks. You are expected to be at your computer and "meeting-ready" throughout the day, maintaining a strong sense of urgency and proactive communication. When issues require escalation, you’ll work closely with the IT Manager and ensure consistent follow-up until a resolution is reached.

Key Responsibilities

- Respond to help desk tickets for internal teams and remote outsourced employees
- Perform basic troubleshooting for Windows 11 workstations, network-related issues, and common software problems
- Escalate advanced issues to the IT Manager and follow up with users
- Support onboarding and offboarding processes (account creation, access setup, user archiving)
- Assist with AVD (Azure Virtual Desktop) support
- Help maintain and document IT procedures, manuals, and how-to guides
- Conduct research into new software, tools, and technologies that can improve operational efficiency
- Support users working with:
- Windows 11
- Entra ID (Azure AD)
- Google Workspace
- QuickBooks
- AWS & Google Cloud services

Preferred Qualifications

(Not mandatory — training will be provided for the right candidate.)

- CompTIA A+ or equivalent certifications




- Familiarity with Azure, Google Workspace, or cloud environments
- Previous help desk or IT support experience is a plus
- Basic understanding of SQL or SQL Server environments (plus)
- Familiarity with Windows Server administration concepts (plus)
- Strong English communication skills (written and verbal)
- Good problem-solving abilities and strong attention to documentation
- AI Proficiency: Strong preference for candidates who can leverage AI tools to enhance IT workflows.

Work Environment

- Remote position
- No dress code
- Friendly, family-owned business culture
- Work with a multinational team across the U.S., Ukraine, Mexico, and Latin America
- Time Zone: Ability to work and stay fully engaged during PST business hours.
- Reliability: You must be at your workstation and ready to assist or jump into meetings immediately during working hours.

How to Apply

To be considered for this role, you must complete the following steps:

Record a Short Video Intro: Tell us about your work experience or why you are the perfect fit for this position. Upload it to Google Drive, Loom, or YouTube (ensure the link is set to public/viewable). Email your English resume and the link to your video to [email protected].

Applications without a video introduction will not be reviewed.

Sueldo: $16,900.00 - $30,500.00 al mes

Lugar de trabajo: Empleo remoto

📌 IT Support Technician (Remote) (México)
🏢 NorthStar Moving
📍 México