Overview

The Order Records Specialist's purpose at Gemini is to effectively enter requests received from external customers, including law firms, timely and accurately. As a member of the Client Support team, the Order Records Specialist is a detail-oriented, driven, analytical, and communicative contributor.

Responsibilities

- Navigate between various systems to conduct research.

- Follow all active guidelines to ensure standardization.

- Demonstrate exceptional analytical and problem-solving skills.

- Contact appropriate entities by phone/fax/email to gather information.

- Maintain an organized calendar and workspace.

- Respond within 24 hours to all standard emails.

- Cross-train within other departments in the Operations team as needed.

- Other duties as required.

Qualifications

- High school diploma or equivalent required.

- Previous data entry experience preferred.

- Typing speed of at least 35 WPM with 90% accuracy.

- Excellent time management and organizational skills.





- Strong verbal and written communication skills.

- Ability to handle a high volume of work and function in a fast-paced environment, on deadline.

- Self-motivated and directed, with keen attention to detail.

- Proficient using a computer, business phone, office software, video conferencing, and other computer

- programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.)

- Experience working in an office setting.

- Exceptional teamwork.

- Must be able to perform the essential functions of the position with or without accommodation, including, but not

- limited to:

- Sitting for at least one hour at a time (total: 6-8 hours/day)

- Keyboarding for extended periods of time (total: 4-6 hours/day)

- Using a phone with or without a headset for extended periods (total: 4-6 hours/day)

📌 Records Retrieval Specialist (Monterrey)
🏢 Amalga Group
📍 Monterrey