We are seeking a detail-oriented and service-driven Specialist to serve as a primary liaison between our clients and sales organization. accurate order management, proactive follow-up, and effective first contact resolution (FCR).

Strong written and verbal English communication skills are essential. The idóneo candidate can communicate professionally, confidently, and effectively across phone, email and chat interactions.

Include the following.

- Process sales orders, revisions, cancellations, and related transactions accurately and efficiently.

- Fluid use of ERP systems to manage order lifecycles, maintain account records, research transactions, document activities, and support cross-functional coordination throughout the fulfillment process.

- Respond to inquiries regarding product availability, pricing, order status, lead times, shipment tracking, claims, and service requests.

- Proactively communicate order updates, delays,



inventory constraints, and shipping information in a clear and proactive manner.

- Partners with Sales, Supply Chain, Logistics, Warehouse Operations, Accounts Receivable and Marketing to resolve order and service-related matters.

- Maintain accurate account records, order documentation, and communication history within company systems.

- Participate in team meetings, training activities, and special projects as assigned.

you need

- Finished university
- Attention to Detail
- Problem Solving & Critical Thinkin
- Excel proficiency
- Time Management & Prioritization
- Experience supporting clients, sales teams, distributor

Sueldo: $4,000.00 - $4,001.00 a la semana

Idioma:

- Ingles (Obligatorio)

Lugar de trabajo: Empleo presencial

📌 Customer Service (México)
🏢 JETAI SA DE
📍 México