Bilingual Customer Support Representative (Remote – Mexico)

YOUR RESPONSIBILITIES

- Assist customers by phone, email and other assigned support channels.
- Answer questions about products, orders and delivery status.
- Document customer interactions and follow up on outstanding issues.
- Coordinate with internal teams to resolve customer concerns.
- Participate in project training and apply feedback.
- Meet established quality, attendance and service expectations.

WHAT WE’RE LOOKING FOR

- Strong spoken and written English and Spanish.
- Customer-service or call-center experience preferred.
- Clear communication, patience and problem-solving skills.
- Attention to detail and confidence working with multiple computer systems.
- Availability for the full Monday–Friday schedule.
- Residence in Mexico.

REMOTE-WORK SETUP

Please confirm your current access to:

- A reliable computer or laptop.
- A working webcam.
- A headset with a clear microphone.
- Stable internet suitable for calls and video training.
- A quiet workspace.

Selected applicants will complete a brief equipment and connection check. Equipment and remote-work support arrangements will be explained in the written offer.

WHAT TO EXPECT

- Remote work within Mexico.
- A weekday schedule.




- Project-specific training and feedback.
- Experience supporting English- and Spanish-speaking customers.
- The opportunity to contribute to a growing Mexico team.

The schedule follows Houston local time. Your corresponding local hours may change when Houston observes daylight saving time.

HOW TO APPLY

Submit your updated résumé. Shortlisted applicants will be asked to provide:

- A 60–90-second voice recording in English introducing themselves and describing their customer-service experience.
- An internet-speed test screenshot.
- Availability for a brief video interview and equipment check.

Gulf Coast Nearshore manages recruitment and compensation discussions. The client assignment supports Imprint.

Contract terms, benefits, training compensation and payment dates will be provided in writing before any required training or work begins.

Sueldo: $10,000.00 - $15,000.00 al mes

Incentivos:

- Aumentos salariales
- Trabajo desde casa

Pregunta(s) de postulación:

- Remote-work experience

Experiencia:

- call center: 2 años (Obligatorio)

Idioma:

- Inglés (Obligatorio)

Ubicación:

- Monterrey, N. L. (Deseable)

Lugar de trabajo: Empleo remoto

📌 Bilingual Customer Support Representative (Remote – Mexico) (Monterrey)
🏢 Gulf Coast Nearshore
📍 Monterrey