As Customer Service Representative, you will be responsible for providing excellent services to customers by responding to their inquiries, resolving their issues, and providing them with assistance in accessing necessary services. You will be the first point of contact for customers and will create a positive image of several fashion brands by exceeding their expectations through excellent customer service. You will also be responsible for maintaining a high level of customer satisfaction by addressing customer concerns in a timely and professional manner.
Key Responsibilities:
· Greet customers with a friendly and polite demeanor, making them feel welcome and valued.
· Providing empathy to customer issues and providing guidance as needed
· Taking Phone Orders for multiple fashion brands
· Respond to inquiries from customers via phone, email, or in chat, providing accurate and helpful information.
· Handle customer complaints and resolve issues promptly and efficiently to ensure customer satisfaction.
· Communicate with other departments to ensure customer needs are met and issues are addressed promptly.
· Update and maintain customer records as necessary.
· Participate in regular training with fashion brands.
· Represent all brands and their values while following company policies and procedures
· Perform other duties as assigned by management.
Requirements:
1.
At least a high school diploma or equivalent/Some college preferred
2. 3 + years of Customer Service Experience
3. Native level verbal and written English and Spanish (Required)
4. Excellent communication (both verbal and written) and interpersonal skills to professionally interact with all skill levels and diverse backgrounds
5. Ability to work in a fast-paced environment and multitask
6. Strong problem-solving and decision-making skills
7. Proficient in using computers, including Microsoft Office Suite
8. Ability to take ownership of an issue and see it to resolution
9. Familiarity with CRM systems and processes
10. Ability to work versátil hours, including evenings and weekends as needed
11. Prior call center experience preferred
Shift:
We are open 7 days a week. Shift is to be discussed during the interview.
Some level of shift flexibility might be required due to business need.
Job Types: Full-time, Temporary, Permanent
Pay: $17,000.00 per month
Application Question(s):
- What role does empathy play in customer service?
- What skills should a great customer service representative have?
- What interests you about customer service, in particular?
- This position is in an actual office environment (close to the EXPO in Guadalajara), Please don't apply if you don't live there. Where do you live?