About the Role:

Amalga is seeking a motivated and detail-oriented HR Operations Intern to support our Operations Director and Senior Manager in a fast-paced BPO environment. This is an on-site role combining operational support and project coordination, adecuado for someone eager to grow alongside a company in active expansion.

You will gain hands-on exposure to client operations, AI-powered workflows, people dynamics, and project management, all at once. This is a unique opportunity to contribute meaningfully while developing skills that are directly aligned with the future of modern business operations.

Responsibilities:

- Client Operations

- Coordinate and track new client onboarding processes, ensuring smooth handoffs and a positive first experience

- Support client implementation projects through task tracking, milestone follow-up, and cross-team coordination

- Follow up on client satisfaction survey completion rates, ensuring timely responses and proper documentation

- Project & Administrative Support

- Manage and organize priorities for the Operations Director and Sub-Director simultaneously, with clear communication on task status

- Schedule and coordinate meetings across multiple stakeholders using Google Meet and Zoom

- Use AI tools for meeting transcription, note summarization, and action item follow-up





- Track and report on employee satisfaction survey completion rates

- Monitor and follow up on security compliance course completion across teams

- People & Team Wellness

- Conduct informal 1:1 check-in conversations with specialists and engineers focused exclusively on team wellbeing

- Flag relevant wellbeing concerns or patterns to Operations leadership in a professional and discreet manner

Requirements:

- Current student or recent graduate in Human Resources, Business, or related field.

- Availability to work part-time, on-site at our office.

- Advanced English (written and spoken).

Hard Skills

- Basic project management: task tracking, timelines, and structured documentation

- Proficiency in Google Workspace and/or Microsoft 365

- Familiarity with AI productivity tools for transcription, summarization, and follow-up drafting

- Comfortable working with workforce management platforms (training provided)

Soft Skills

- High level of discretion and professionalism

- Warm, approachable communication style suited for trust-based 1:1 wellness interactions

- Strong self-organization and ability to manage competing priorities

- Adaptability in a fast-moving, growth-stage environment

📌 Operations Intern (Monterrey)
🏢 Amalga Group
📍 Monterrey