Virtual Medical Assistant / Patient Care RepresentativePosition Overview

Progressive Integrated Healthcare is seeking a responsible, professional, organized, and bilingual individual to join our team as a Receptionist and Virtual Medical Assistant / Patient Care Representative in a fully remote position.

The selected candidate will be responsible for answering patient calls, providing excellent customer service, assisting with various administrative tasks, and supporting patients throughout their care process, including our online physical therapy and rehabilitation services when needed.

We are looking for someone with excellent communication skills, empathy, initiative, and the ability to work independently and in an organized manner.

Key Responsibilities

- Answer incoming patient calls in a professional, courteous, and efficient manner.
- Provide general information about the clinic's services.
- Schedule, confirm, and follow up on patient appointments.
- Make follow-up calls to patients when necessary.
- Assist patients with accessing and completing their online physical therapy and rehabilitation sessions.
- Guide and support patients throughout their virtual therapy process, following established protocols and instructions provided by the clinical team.
- Communicate with patients by phone, email, and other approved communication platforms.
- Keep patient information accurate, updated, and organized.
- Assist the team with various administrative and organizational tasks.
- Follow up with patients who have not completed their sessions or who may require additional assistance.
- Maintain strict confidentiality regarding patient information and comply with applicable privacy and HIPAArequirements.
- Always provide patients with a professional, friendly, respectful, and compassionate experience.

Qualifications

- Previous experience as a Virtual Assistant, Virtual Medical Assistant,



Medical Receptionist, or in a similar position, preferably within the healthcare field.
- Fluency in English and Spanish, both spoken and written.
- Excellent verbal and written communication skills.
- Strong customer service skills.
- Ability to communicate professionally with patients by phone.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize responsibilities effectively.
- Proficiency with computers, email, appointment scheduling systems, video conferencing platforms, and other digital tools.
- Reliable internet connection and a professional, quiet workspace.
- Ability to work independently while maintaining effective communication with a remote team.
- Previous experience with telemedicine, telehealth, or virtual patient care is a plus.

Adecuado Candidate

The ideal candidate should be:

- Responsible and punctual.
- Professional and trustworthy.
- Friendly, patient, and empathetic when interacting with patients.
- Proactive and able to recognize when a patient needs additional assistance.
- Organized and detail-oriented.
- Able to manage multiple responsibilities simultaneously.
- Comfortable learning new software, platforms, and procedures.
- Able to work independently and take initiative.
- Committed to maintaining patient privacy and confidentiality.
- Interested in developing a long-term professional relationship with our clinic.

Work Arrangement

100% Remote Position

The selected candidate will work directly with our team to support patient care and assist with the clinic's various administrative needs.

This position provides an opportunity to become part of a healthcare team and contribute directly to providing an excellent experience for our patients, both through our in-person services and our virtual therapy and rehabilitation services.

Sueldo: $118.63 - $153.00 la hora

Horas previstas: 40.0 por semana

Lugar de trabajo: Empleo remoto

📌 Asistente y recepcionista (México)
🏢 Progressive Integrated Healthcare
📍 México