Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.About the RoleWe’re looking for a hands-on, solutions-oriented IT Support Analyst to join our team in Mexico City. You’ll be the first point of contact for technical support across Slack, email, and Jira, resolving hardware, software, and access issues while keeping teams productive and connected. You’ll manage device onboarding, user access (Okta), and ticket workflows, while maintaining documentation and improving processes. This role also supports day-to-day office operations—partnering with People Ops and vendors to ensure a smooth, well-run workplace experience.Daily Adventures & ResponsibilitiesProvide onsite support for hardware, software,



and connectivity issuesManage device onboarding and offboarding using MDM tools (e.g., Kandji) and Apple Business ManagerAdminister Okta for user lifecycle management and group configurationsSupport and troubleshoot core SaaS tools including Google Workspace, Slack, Zoom, Notion, and Jira ITSMMaintain IT documentation and manage hardware inventoryTriage incoming IT tickets, escalate network issues with WeWork, and contribute to internal tooling improvementsCoordinate IT onboarding for new hires, including laptops and access setupSupport internal events, team activities, and onsite visits as needed. Monitor and troubleshoot office network connectivityRequired Skills & Relevant Experience2+ years of hands-on experience managing employee onboarding and offboarding across hardware and systems, while independently supporting onsite IT operations.Familiarity with tools such as Okta, Google Workspace, Slack, Zoom, Notion, and ticketing systems (or similar)Strong track record of ticket resolution and appropriate escalationDetail-oriented with experience maintaining documentation and tracking inventoryWillingness to support broader office operations, including packages, seating,



and People team needsFluent in English and Spanish (written and verbal)Preferred QualificationsExperience with Kandji, Apple Business Manager, and/or Okta administrationExperience managing IT hardware inventory and asset logisticsBackground in hybrid IT and facilities or office operations rolesExperience coordinating with external vendors such as WeWorkProactive mindset with a track record of improving processes, creating documentation, or automating tasksWe are AI NativeApollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.Why You’ll Love Working at ApolloAt Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency , and learn voraciously to stay ahead.We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact . Collaboration is at our core—we’re all for one , meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action , giving you the freedom to experiment, take smart risks, and drive big wins.If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.Learn more here!

📌 IT Support Analyst (Pachuca de Soto)
🏢 Apollo.Io
📍 Pachuca de Soto