Salario: $ 9,750

Job Title: Patient Scheduling & Aesthetic Sales SupportPosition Type: Full-timeWork Hours: 9:00 AM – 6:00 PM PDTWork Days: Monday – FridaySalary: $5 – $6 per hour (depending on experience)Job Code: MEDLUBWorkplace: RemotePreferred Candidate Location: PhilippinesScope of Work / Responsibilities We are looking for a high-performing Healthcare Virtual Assistant to support a growing medical practice with patient communication, appointment scheduling, and aesthetic service sales.This role is a combination of medical receptionist + inside sales specialist, requiring someone who is excellent on the phone, has a strong healthcare background, and can confidently upsell services.The adecuado candidate is friendly, proactive, sales-driven, and patient-focused, ensuring that every call is handled professionally while maximizing booking and revenue opportunities.Core Responsibilities 1. Appointment Scheduling & Phone Management (Top Priority)Answer all incoming patient calls promptly (no missed calls)Schedule and manage patient appointmentsMaintain excellent phone etiquette and patient experienceEnsure patients feel heard, supported, and valued2. Upselling Aesthetic Services (Sales Focus)Educate patients on services such as laser treatments, weight loss, and wellness programsIdentify patient needs and recommend appropriate servicesConfidently upsell and convert inquiries into booked appointmentsSupport marketing efforts through patient conversations3. Prior Authorizations & Referral CoordinationHandle prior authorization requestsCoordinate referrals with other providersEnsure all documentation and approvals are completed accuratelyAdditional Responsibilities Respond to patient inquiries and follow-upsWork within EClinicalWorks (ECW)



for scheduling and documentationUse RingCentral for phone communicationNavigate multiple systems and patient management toolsHealthcare experience is REQUIRED (non-negotiable)Experience in medical office, clinic, or patient-facing healthcare roleSales or upselling experience preferredExperience with EClinicalWorks (ECW) is a plus (not required but preferred)Required Skills Medical / Clinical KnowledgeUnderstanding of medical terminologyAbility to explain services clearly to patientsFamiliarity with healthcare workflowsCommunication & Customer ServiceExcellent phone communication skillsPleasant, confident, and professional toneStrong listening skills and empathyAbility to create a positive patient experienceSales & Conversion SkillsExperience with upselling or sales conversationsAbility to guide patients toward booking servicesResults-driven mindsetDeal Breakers No healthcare or medical office experiencePoor phone communication skillsInability to handle high call volume or missed callsLack of medical knowledgePerformance drop after initial onboarding periodNot comfortable with upselling servicesBasic requirements Must be proficient in speaking and writing English very clearlyMust have relevant work experienceBe able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]Must be available for video meetings with your camera on (when needed)Technical requirements Device: Reliable laptop or desktop computer.Internet: High-speed connection (minimum 10 Mbps).Audio: Noise-canceling headset.Video: Webcam for virtual meetings.Workspace: Quiet, professional environment.Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

📌 Patient Scheduling & Aesthetic Sales Support (San Pedro Tlaquepaque)
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📍 San Pedro Tlaquepaque