Description

We are looking for a highly experienced Senior Service Now Developer to design, build, and optimize scalable Service Now solutions across enterprise environments. This role requires deep platform expertise, strong engineering discipline, and the ability to work closely with architects, product owners, and stakeholders to deliver high-quality outcomes.

As a senior contributor, you will not only develop solutions but also mentor other developers, enforce best practices, and help shape platform standards and governance.

Key Responsibilities Lead the development and configuration of Service Now solutions aligned with enterprise architecture and platform standards

Translate business requirements into technical designs, implementation plans, and high-quality deliverables

Develop advanced Service Now components including: Script Includes, Business Rules, Client Scripts, UI Policies, UI Actions

Flow Designer / Integration Hub workflows
ACLs and security configurations
Custom applications (App Engine) and scoped development
Build and maintain integrations using REST/SOAP APIs, MID Server, and external authentication mechanisms
Ensure performance, scalability, maintainability, and compliance across Service Now implementations
Provide technical leadership in sprint delivery, backlog refinement, and solution reviews
Mentor junior developers and contribute to knowledge sharing and development standards
Support production releases, troubleshoot complex issues, and provide root cause analysis

Maintain high-quality documentation for solutions, configurations, and technical decisions

Requirements





5+ years of hands-on Service Now development experience in complex environments

Strong Service Now platform expertise, including best practices for: ITSM (mandatory)

CMDB and CSDM principles
Workflow/Flow Designer
Service Portal / UI Builder (depending on scope)
Advanced Java Script skills and solid understanding of Service Now scripting patterns
Experience in designing and implementing enterprise integrations (REST/SOAP, MID Server, data imports)
Strong understanding of ITIL processes and service management operating models
Experience in Agile delivery (Scrum), with proven ability to work in cross-functional teams

Strong communication skills in English (written and spoken)

Preferred Qualifications Service Now certifications such as: Certified System Administrator (CSA)

Certified Application Developer (CAD)
Certified Implementation Specialist (CIS) in one or more modules
Experience with ITOM (Discovery, Service Mapping, Event Management)
Experience with Sec Ops, GRC, HRSD, or CSM
Knowledge of Service Now Performance Analytics and reporting

Experience with Dev Ops, CI/CD, ATF (Automated Test Framework), and release automation

Benefits
Work on international Service Now programs with enterprise-level complexity
Clear growth path into Lead Developer / Architect roles
Certification and learning support
Competitive compensation package
Flexible work model (project-dependent)
Collaborative, delivery-focused culture

Adaptable work model, including remote work within Mexico for candidates already residing there

📌 Senior ServiceNow (SNOW) Developer (Ciudad Juárez)
🏢 Avacone
📍 Ciudad Juárez