At Intugo, we partner with a foreign company specializing in healthcare revenue cycle management (RCM) and technology-enabled patient services. We are currently seeking a Contact Center Specialist who will serve as the first point of contact for patients and customers, providing professional support, coordinating appointments, resolving inquiries, and helping deliver a positive patient experience.
Key Responsibilities
- Answer high-volume inbound calls from patients, providers, and healthcare consumers in a professional and courteous manner.
- Schedule, reschedule, and cancel patient appointments.
- Provide accurate information regarding healthcare services, providers, locations, and procedures.
- Verify patient demographics, insurance information, and registration details.
- Meet performance expectations for quality,
productivity, attendance, and service levels.
Requirements
Bachelor's Degree and Professional License (Cédula Competente)
- Strong verbal and written communication skills.
- Strong problem-solving skills and a customer-focused mindset.
- Previous experience in customer service, contact centers, healthcare, or patient access.