Certu Systems builds an end-to-end supply chain solution, augmented throughout with AI that is in production and load-bearing — not a lab project. One of our deployments processes 2.17M+ orders a year and has documented $22M+ in annual savings. Behind it is a team of world-class engineers, data scientists, and business domain experts, founded by Dr. Kim out of Carnegie Mellon.

We are hiring one exceptional person to sit at the centre of everything we do for customers, from the first discovery call to the thousandth day of live operations. This is a wide-brief, high-ownership role with no fixed edges.

We hire for raw ability, work ethic, and judgement — not pedigree. No specific degree, supply chain background, or minimum years of work experience required. Recent graduates are genuinely welcome, and we pay top of market for the right person regardless of tenure. What we do require is listed below.

What you'll do

- Discovery. Sit with dispatchers, warehouse managers, transport planners, and C-suite. Understand how their business really runs, and translate it into requirements engineers can build against.
- Pilot. Scope, configure, and run pilots end to end — and be honest with both the customer and us about what the results actually show.
- Rollout. Own go-lives: data migration, integrations, configuration, training, cutover, and the unglamorous work of getting a sceptical night shift to trust a new system.
- Daily operations. Stay with your accounts after launch. Triage issues, work incidents, chase root causes with engineering, and be the customer's trusted point of contact for as long as they're live.




- Continuous improvement. You'll be closer to real usage than anyone in the company. Turn that into evidence engineering and leadership can act on — what's working, what's breaking, what needs to change — and drive the fixes through.

Who we're looking for

- Exceptional reasoning ability — you can structure a messy, ambiguous problem without being handed a framework
- Extreme ownership — when something is broken and it's nobody's job, it becomes yours
- Communication that holds under pressure, from engineers to customers and executives
- Technical fluency: comfortable with data, and systems thinking
- Resilience and pace — live incidents, real deadlines, occasional travel to customer sites
- Intellectual honesty — to raise your hand when you don't understand, and to obsessively devote time and energy to learning until you do
- Professional Spanish and English

What we offer

Top-tier compensation, benchmarked to the best in the market and set by capability rather than seniority. Direct exposure to the executive team and every major customer from week one. Real scope to define a function and grow into leading it.

This role is demanding — broad remit, fast pace, and intense periods around go-lives. This may very well be the most difficult but rewarding challenge that you'll take up in your life.

Apply

- Send a CV.
- Send one page on a hard problem you owned end to end, and what you did when it went wrong.

We read every one.

Certu Systems is an equal opportunity employer. We evaluate every applicant on ability and potential alone.

📌 Customer Operations (Ciudad de México)
🏢 Certu Systems
📍 Ciudad de México