Job Overview

We are seeking a reliable, organized, and proactive Guest Services & Cleaning Operations Coordinator to manage guest communication and cleaning operations for our properties.

This position requires fluent English, both written and spoken, as you will communicate directly with English-speaking guests on a daily basis.

Responsibilities

- Monitor and respond to guest messages, questions, and concerns promptly and professionally.
- Communicate with guests in fluent written and spoken English.
- Resolve guest concerns and coordinate solutions quickly.
- Coordinate cleaning schedules and property turnovers.
- Ensure properties are properly cleaned and ready before guest arrival.
- Follow up with cleaners and verify that cleaning standards are met.
- Recruit and coordinate new cleaners when needed.
- Maintain a reliable network of cleaners and backup personnel.
- Handle last-minute cleaning or scheduling issues.
- Track cleaning assignments and confirm completion.
- Report maintenance or property issues to the appropriate team member.
- Maintain high standards for cleanliness and guest satisfaction.

Qualifications
- Fluent English required — must be able to speak, read, and write English professionally.




- Strong written communication skills are required.
- Previous experience in hospitality, Airbnb/short-term rentals, property management, customer service, or cleaning coordination is preferred.
- Strong customer service and problem-solving skills.
- Highly organized and able to manage multiple tasks at the same time.
- Comfortable handling guest complaints professionally.
- Ability to coordinate and manage cleaning personnel.
- Reliable, responsive, and able to work independently.
- Strong attention to detail and follow-through.
- Comfortable using messaging platforms, computers, and online property-management tools.

Ideal Candidate The idóneo candidate is highly responsive, professional, organized, and solution-oriented. You should be comfortable communicating with English-speaking guests throughout the day, coordinating cleaners, handling unexpected situations, and taking ownership of problems until they are fully resolved. English proficiency will be evaluated during the interview process.

Job Type: Full-time

Pay: $11,858.00 - $215,245.00 per month

Work Location: Remote

📌 Guest Services & Cleaning Operations Coordinator (México)
🏢 Fortune Permits u0026 Design
📍 México