Are you passionate about IT Support and eager to grow your career in Salesforce? Join our team and help deliver world-class application support while building expertise in one of the most in-demand CRM platforms.
Key Responsibilities
- Provide application and technical support to end users.
- Troubleshoot incidents related to access, authentication, permissions, and application functionality.
- Manage and resolve tickets within SLA targets.
- Escalate complex issues to specialized teams when required.
- Document solutions and contribute to knowledge base improvements.
- Collaborate with cross-functional teams to ensure service excellence.
- Continuously learn and develop Salesforce platform expertise.
What We're Looking For
✅ Experience in Application Support, Service Desk, or Technical Support
✅ Knowledge of:
- Incident and ticket management tools (ServiceNow, Jira, etc.)
- User access management and authentication concepts
- Operating systems and enterprise applications
- Troubleshooting and root cause analysis
✅ Strong communication and documentation skills ✅ Advanced English communication (Versant C2 preferred)
Nice to Have
- CRM or SaaS application support experience
- Salesforce exposure or Salesforce Administrator Certification
- ITIL Foundation Certification
- Knowledge of Active Directory, Entra ID, SSO, MFA, SQL, APIs, or integrations
Why Join Us?
? Opportunity to build a Salesforce career
? Continuous learning and growth
? Collaborative integral environment
? Exposure to enterprise-level applications and technologies
We are looking for strong technical support professionals with a willingness to learn and grow on the Salesforce platform.
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