Technical Operations Administrator

Location: México City

Engagement Type: Self-Employed / Independent Contractor

Work Location: Office-Based

Schedule: 6 days per week

Monthly Professional Fee: MXN $23,000

About the Role

We are a growing technology startup preparing for launch and are looking for a motivated and tech-savvy Technical Operations Administrator to join our team on a self-employed basis.

This role is adecuado for someone with a strong interest in technology, customer support, and operational processes. You do not need coding experience, although technical knowledge or exposure to software systems is highly valued.

You will support clients through onboarding, training, troubleshooting, administrative support, and backend operational tasks. This is a hands-on role in a fast-paced startup environment where adaptability, problem-solving, and a proactive approach are essential.

The successful candidate will provide professional services to the Company and will be expected to manage their responsibilities efficiently, maintain high standards of professionalism, and work collaboratively with the wider team.

Key Responsibilities

- Provide customer service and support to clients via email, phone, and internal systems
- Assist with client onboarding and user training
- Respond to administrative queries and operational issues
- Perform backend processing and operational tasks accurately and efficiently
- Coordinate with internal teams to resolve client concerns
- Maintain accurate records and documentation
- Support platform operations and day-to-day administrative workflows
- Identify recurring issues and suggest process improvements
- Ensure a professional and positive client experience at all times
- Assist with the testing, monitoring, and operational support of the Company's technology platform




- Contribute to the ongoing improvement of operational processes and user experience

Requirements

- Fluent in both Spanish and English (written and spoken) – required!
- Degree or background in technology, IT, business systems, engineering, computer science, or related field preferred;

o OR previous work experience in a technology-related or operational support role
- Strong communication and customer service skills
- Comfortable working with software platforms and digital tools
- Strong attention to detail and organizational skills
- Ability to manage multiple responsibilities and work independently
- Problem-solving mindset and willingness to learn
- Professional attitude and reliability
- Ability to work effectively within a fast-paced technology environment

Preferred (Not Required)

- Experience working in a startup environment
- Familiarity with CRM systems, SaaS platforms, or support tools
- Basic technical troubleshooting skills
- Coding or scripting knowledge is a plus but not required

What We Offer

- Opportunity to join an early-stage technology startup with significant growth potential
- Collaborative and professional working environment
- Training and development opportunities
- Office-based professional engagement within a growing technology company
- Opportunity to develop experience across technology operations, customer support, and platform management




- Potential opportunity to transition to a formal employed position with the Company in the future, subject to business requirements and mutual agreement

Compensation

- MXN $23,000 monthly professional fee
- Payment will be made in accordance with the terms agreed between the Company and the Independent Contractor
- The Contractor will be responsible for their own applicable tax and statutory obligations arising from their self-employed status

Independent Contractor Status

This position is offered on a self-employed / independent contractor basis. The successful candidate will provide professional services to the Company in accordance with the agreed scope of work and applicable service agreement.

The Contractor will be responsible for managing their own applicable tax obligations and any other responsibilities arising from their status as a self-employed service provider.

Any future transition to employment with the Company would be subject to a separate employment agreement, mutual agreement between the parties, and the Company's requirements at that time.

Our Culture

- We are building more than a technology platform—we are building a company founded on professionalism, innovation, integrity, and exceptional customer service.
- We value individuals who take ownership of their work, enjoy solving problems, embrace continuous learning, and are committed to helping both their colleagues and clients succeed.
- As an early-stage technology startup, every person working with the Company plays an important role in shaping our culture, our products, and our future success.
- We are committed to providing an inclusive, respectful, and collaborative working environment where initiative, accountability, and high standards are recognised and rewarded.

📌 Technical Operations Administrator (Miguel Hidalgo)
🏢 Factura Más Rápido
📍 Miguel Hidalgo