A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la posibilidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días. **Job Track Description:** + Performs tasks based on established procedures. + Uses data organizing and coordination skills to perform business support or technical work. + Requires vocational training, certifications, licensures, or equivalent experience. **General Profile** + Proficiency within a range of analytical or operational processes. + Completes atypical assignments. + Works within established procedures and practices. + May establish the appropriate approach for new assignments. + Acts as a resource for colleagues. + Completes work with limited supervision. **Functional Knowledge** + Has developed skills in a range of processes, procedures, and systems. **Business Expertise** + Understanding of how teams integrate and work best together to support the achievement of company goals. **Impact** + Impacts a team, by example, through the quality service and information provided + Uses discretion to change work procedures and practices. **Leadership** + May provide guidance and support to junior team members. **Problem Solving** + Provides solutions to atypical problems based on existing precedents or procedures. **Interpersonal Skills** + Exchanges information and ideas effectively. **Responsibility Statements** + Logs all incident/service request details. + Categorizes and prioritizes codes. + Provides customer service and first-level technical resolution for operational and service-related incidents. + Routes service requests that cannot be resolved. + Consults with a team of analysts and specialists.



+ Handles requests and incident reports from customers and end-users. + Maintains high levels of satisfaction with IT services. + Determines which Configuration Items (CI) are involved in the incident. + Delivers courteous services and is responsible for end-user requests. + Resolves or escalates requests in line with established service level targets. + Assesses escalations on behalf of the customer. + Provides feedback on intelligence gained through customer interactions. + Produces and validates all incident information. + Obtains additional information from the requester and end-users. + Ensures that incidents are resolved and closed. + Performs other duties as assigned. + Complies with all policies and standards. Conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distinción de raza, color, credo, religión, ascendencia, origen nacional, edad, identidad de género, expresión de género, sexo/género, estado civil, orientación sexual, discapacidad física o mental. , condición médica, uso de un perro guía o animal de servicio, condición de militar/veterano, condición de ciudadanía, base de información genética o cualquier otro grupo protegido por la ley. Para solicitantes de EE. UU.: Las personas con discapacidades que necesitan una adaptación razonable para solicitar o competir por un empleo en Conduent pueden solicitar dicha adaptación haciendo clic en el siguiente enlace, completando el formulario de solicitud de adaptación y enviando la solicitud utilizando el botón "Enviar" en la página parte inferior del formulario. Para aquellos que utilizan Google Chrome o Mozilla Firefox, descargue el formulario.primero: haga clic aquí para acceder o descargar el formulario (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . tu también puedes haga clic aquí para acceder a la Política de adaptaciones ADAAA de Conduent (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

📌 IT Service Desk Associate III (Ciudad de México)
🏢 Conduent
📍 Ciudad de México