Job Description
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Career Area
Technology, Digital and Data

Job Description
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Summary
Join Caterpillar’s global Unified Communications and Collaboration team and help shape the future of enterprise communications. This role supports the core services that keep Caterpillar connected: Phone System, Call Centers, Digital Signage, Video Conference, and NA Cellular Device Support. This is not a traditional phone support role. This is a modern infrastructure role focused on Microsoft Teams Calling, Session Border Controllers, SIP services, E911, carrier connectivity, analog gateway modernization, automation, AI enabled operations, and service reliability improvements. The successful candidate will help deliver, improve, automate, and modernize communication services that employees and business operations rely on every day. This role is a strong fit for someone with experience in infrastructure, networking, Microsoft Teams, collaboration platforms, cloud services, voice technologies, automation, contact center support, video conference support, digital signage, cellular device support, or enterprise operations who wants to grow into a broader communications infrastructure career.

What You Will Do
Support the team’s five core services:

Phone System

Call Centers

Digital Signage

Video Conference

NA Cellular Device Support

Deliver modern enterprise voice services

Deliver and improve global voice services including Microsoft Teams Calling, telephone number management, voice provisioning, call routing, dial plans, call flows, carrier services, and communications platform administration.





Modernize communications infrastructure:

Microsoft Teams Calling

Session Border Controllers

SIP trunking

E911 and emergency calling

Analog gateways

Carrier services

Improve service reliability

Investigate complex voice and collaboration issues, identify root causes, reduce recurring incidents, and improve the user experience. Partner with infrastructure teams, vendors, carriers, and service owners to improve reliability, supportability, and operational performance.

Simplify and automate operations. Use scripting, automation, analytics, AI tools, and process improvement methods to reduce manual work, improve data quality, accelerate service delivery, and simplify operations.

Support critical communication readiness. Support E911 configuration, validation, data accuracy, service documentation, and operational processes that help ensure reliable emergency calling and business continuity capabilities.

Required Qualifications

Working knowledge with enterprise infrastructure, networking, voice services, unified communications, collaboration platforms, cloud services, or IT operations

Understanding of telephony or network fundamentals such as SIP, call routing, IP networking, DNS, or connectivity troubleshooting

Strong troubleshooting, analytical, and problem solving skills

Strong communication skills and ability to work effectively across teams

Preferred Qualifications

Knowledgeable with Microsoft Teams Calling, SBCs, SIP trunking, or carrier connectivity

Hands-on with PowerShell, automation, AI tools, reporting, or process improvement

Working knowledge of E911, ServiceNow, or enterprise collaboration platforms

Experience working in large enterprise environments

What Success Looks Like

Develop strong working knowledge of Caterpillar’s global voice and collaboration environment

Contribute to service reliability, modernization, and operational improvements

Identify opportunities to automate manual work and improve accuracy

Become a trusted technical contributor within the UCC organization

Why Join This Team

Work with modern cloud communications technologies including Microsoft Teams Calling, SBCs, SIP, E911,



automation, and AI enabled operations

Contribute to global modernization initiatives that improve how Caterpillar communicates and operates

Learn from experienced engineers while building a path toward senior engineering, architecture, automation, service ownership, or technical leadership

Make a direct business impact by helping keep Caterpillar connected around the world

Business Impact
Communication services are critical to how Caterpillar operates. This team enables five practical services that employees, facilities, contact centers, support teams, and business operations depend on every day: Phone System, Call Centers, Digital Signage, Video Conference, and NA Cellular Device Support.

Your Work Will Help

Keep Caterpillar employees, facilities, and operations connected

Improve reliability and user experience across voice and collaboration services

Support emergency communications and business continuity

Simplify infrastructure and increase operational efficiency through automation

Enable people to do their best by making communication reliable, simple, and effective

Idóneo Candidate

We are looking for a curious, adaptable, and motivated technology professional who enjoys solving problems, learning modern platforms, improving processes, and working with others.

Voice experience is valuable, but it is not the only path to success in this role. Candidates with experience in infrastructure, networking, Microsoft Teams, collaboration platforms, cloud services, automation, service operations, or enterprise support are encouraged to apply.

The right candidate will bring technical curiosity, ownership, a service mindset, and the desire to grow into a broader communications infrastructure role while helping keep Caterpillar connected so people can do their best work.

Final Details
The Caterpillar Code of Conduct states that we will select, and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.

This position requires working onsite five days a week.

Visa Sponsorship is not available for this position.

Posting Dates
agosto 21, 2026 - septiembre 4, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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📌 Network Infrastructure Analyst –Voice & IP (Ejido de la Finca)
🏢 Caterpillar
📍 Ejido de la Finca