Foundever MEXICO site Chapultepec is looking for an IT Service Delivery Specialist.

Availability to work On-site.

Every 2 months during 2 weeks working on weekends depending on workload after this regular schedule.

Law Benefits as a Foundever Employee.

Responsibilities

To troubleshoot network connectivity issues.

To troubleshoot telephony issues.

To troubleshoot software issues.

To deploy and troubleshoot hardware, both PC/Laptops and telephony equipment.

To deploy and troubleshoot Desktop Images, Software updates and installations (software).

To add/remove user credentials as per company policies.

To perform preventive and/or corrective maintenance of in-warranty and out of warranty equipment

To escalation problems to proper IT support areas when needed.

To Fulfill all audit requests for IT data at the site, along with assisting with all IT audits,



which may be for their site and/or client within their site.

To provide support to OnCall personnel on site when needed and according with OnCall rotation and schedules.

be remote hands support for Network, Telephone, Server, QA and application engineers to ensure high system uptime and end user satisfaction in a call center environment

support end-user testing during the change windows for the campaigns, clients, customers and users served by the site occasionally outside normal business hours

To aid during Account implementation, change or growth

To perform any other tasks, duties, or services requested by his/her immediate Superior

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📌 IT Service Delivery Specialist (Héroes de Chapultepec)
🏢 FOUNDEVER
📍 Héroes de Chapultepec