Internship Mission

As a Customer Support Summer Intern, your mission is to help define Aplazo’s Support Channel Strategy by determining the optimal role, design, and interaction of each support entry point. The goal is to improve routing efficiency, operational performance, and user experience consistency across support channels.

This is a project-based internship with strong analytical, operational, and strategic components, working closely with Product, Data, and Operations teams.

Key Responsibilities

Analyze current support channel performance across entry points

Map user and operational failures caused by existing channel limitations

Identify inefficiencies in routing, transfers, and channel interactions

Design an improved support channel model, including:

routing logic

transfer rules

single-chat logic

AI-based triage opportunities

Work cross-functionally with Product, Data, and Operations teams





Synthesize insights into clear, structured recommendations

Support the creation of an exec-ready proposal for the future support channel design

Requirements

MBA student with strong analytical and problem-solving skills

Strong interest in operations, product strategy, and AI

Experience in consulting, operations, product, or tech environments is a plus

Strong data analysis and structured thinking capabilities

Ability to work cross-functionally with Product, Data, and Operations teams

Nice to Have

Exposure to customer support operations or service design

Familiarity with automation or AI-driven workflows

Experience working with performance metrics and operational KPIs

Language

• English: Advanced

📌 Intern - Customer Support (Ciudad de México)
🏢 APLAZO, S.A. DE C.V. APL200511RL7
📍 Ciudad de México