Regional Customer Care Manager – Growth Markets At IPF Digital , we’re looking for a Regional Customer Care Manager to lead and elevate our Customer Operations across Mexico, Australia and Czech Republic .
This is a highly impactful role where you’ll drive customer experience, operational excellence and growth , working closely with cross-functional and international teams.
What you’ll do You’ll act as a functional leader across markets , ensuring our Customer Care operations are best-in-class:
Drive customer growth and performance , identifying new opportunities across markets

Lead process improvement initiatives to enhance efficiency, quality and scalability

Analyze performance data and translate insights into actionable improvements

Ensure consistent, high-quality service across internal teams and outsourcing partners

Promote technology-driven, self-service solutions to optimize operations

Collaborate with global stakeholders to implement impactful projects

Customer & Operational Impact Place customer experience and innovation at the center of everything

Ensure teams deliver exceptional service standards

Standardize and optimize processes across regions

Balance growth with cost efficiency and sustainability

Leadership & Influence Act as a coach, mentor and influencer across markets

Support Country Managers to get the best out of their teams





Build a culture of ownership, curiosity and continuous improvement

Inspire teams to think bigger: “Why not? Let’s do it.”

What we’re looking for Strong experience in Customer Service / Collections / Customer Operations

Proven ability to lead teams or influence across functions

Experience driving process improvement and operational efficiency

Strong analytical mindset and data-driven decision making

Excellent communication skills in English (fluent)

Background in digital financial services (preferred)

Key strengths for success Customer experience mindset

Process improvement focus

Strong influencing skills

Results-driven approach

Coaching and people development

Wh at we offer Competitive salary package

Hybrid work model (2 days per week in the office near Parque Hundido, Mexico City)

Attractive benefits above the law

International and collaborative work environment

Strong opportunities for professional growth and development

Adicional:
Integral role with exposure to multiple markets

Collaboration with senior stakeholders across IPF Digital

Occasional international travel may be required

If you’re passionate about customer experience, love working in dynamic environments, and enjoy driving impact across markets — we’d love to hear from you.

📌 Regional Customer Care Manager Growth Markets (Finance, Fintech) (Ciudad de México)
🏢 Ipf Digital
📍 Ciudad de México